[Geoff B.]

Good evening Ben,

Thank you for the files.

I was able to establish that there seems to be a conflict with the Superfish JS package that comes with the Salient theme.

You can test that by removing line 38 of the functions.php file of your theme.

I would recommend reaching out to the good folks behind Salient to see what they would advise.
Ideally, if there was a way to dequeue Superfish in Tribe related pages, that could work.
Either that or consider upgrading the version of that script (which looks like it’s 4 years old).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Andrei and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

How can I grant them a restricted, organizer-based access?

There are two ways to handle this:

1. The simplest way is to use our Community Events plugin: https://theeventscalendar.com/product/wordpress-community-events/
2. The other way would be to create some specific roles https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Esther and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the titles disappearing on you on mobile.
I would love to help you with this topic.

What is going on is that your WordPress theme’s CSS rules is hiding those titles.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-events .tribe-events-list .fusion-tribe-no-featured-image .fusion-tribe-events-headline h3 {
display: inline-block !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Ruben and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Would you mind telling me which strings you are trying to translate specifically ?

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Another approach could be to apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/0e6fe4cf5fb894f034caa9bd7887b6bf

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Jeff and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you were unable to find the front-end posting functionality.
I would love to help you with this topic.

The first thing you should know is that you will need the following 2 plugins to be installed and activated:

1. the Events Calendar
2. Community Events

Secondly, please go through the following guide: https://theeventscalendar.com/knowledgebase/new-user-primer-community-events/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Erik and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

If we purchase the plug-in and implement on the development subdomain, will we have to purchase a new license to move it to the final host domain?

No, you will not need to purchase a new license.
You can simply move the license over to the final host domain.

Here are a couple of articles on this subject:

1. https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
2. https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

How is this handled by the plug-in to confirm our license for the client throughout the process?

In an nutshell, the license is only required to activate the ability to update the plugin straight from wp-admin. In other words, not having a license key entered will not prevent the plugin from working properly.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Claes and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

publish events to the public and companies should be able to post or send me posts to publish their upcoming events.

This can be accomplished with the combination of:

1. Our free the Events Calendar plugin: https://theeventscalendar.com/product/wordpress-events-calendar/
2. Our Community Events premium extension: https://theeventscalendar.com/product/wordpress-community-events/

I need no more info on the site than the events..
Well, maybe a page for describing how to handle information and so on..

Is this possible, or do I have to manage a poor theme in the background?

Absolutely. You just need to set your Calendar as the home page: https://theeventscalendar.com/knowledgebase/how-to-make-your-calendar-your-sites-home-page/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Sharmane and welcome back!

Thank you for reaching out to us.

Major kudos on fixing the issue!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good morning Stacy and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I see in the code a max-width:1000px with no class or id to attach to?

The DIV you are referring to does not come from our code per se.
In fact, you can test that by temporarily reverting back to a default WordPress theme such as twenty-sixteen.

With that in mind, the first thing I would recommend is to try different settings for Events Template under Events -> Settings -> Display

Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Chris,

I am sorry my suggestion did not help.

To help you further could you please send me a copy of the latest version of your WordPress theme AND child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

That way I can see the whole code in its context.

Secondly, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, I will hopefully be able to get you going.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Could you please let me know exactly which file I need to amend please?

Before you do anything, you might want to read our Themer’s guide to get a sense of how that works.

The file you need to amend is /wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

You will need to make a modified copy of it and place it in [your-theme]/tribe-events/pro/photo/single-event.php

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Renaud and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 error messages you are getting.
I would love to help you with this topic.

I can not create reccurents events (each weeks, each months…) I always have a 404 as I create one in the foreign language.

Full disclosure, the good folks from Polylang tested and declared full compatibility very recently (we also pitched in to help). However, we have not fully completed these tests on our end.

This should actually be done by end of day tomorrow so your timing is excellent.

In the meantime, if you are in a hurry (especially on a live site), try the following:

1. Re-save your permalinks after creating recurring events
2. Reach out to the folks at Polylang since they have a bit of a head start on us.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

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