[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

To be sure to provide you with the correct solution, could you provide me with a link to an example of the UTC text showing ?

That being said, there are a couple of places where you might want to take a look under Events -> Settings -> General:

• The timezone mode (and perhaps the WordPress timezone setting)
• The checkbox just underneath

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good afternoon Thiago and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Is it possible to send the customer a calendar invite for the event that they register?

That is a great question.
Currently, there is no built-in way to achieve this.

I can totally see how this could be a cool feature to have.
In fact, you can suggest it or cast your vote on other features in our User Voice forum.

In the meantime, I am pretty sure this could be accomplished via some template customization.
At the very least, you could include the same iCal and Google Calendar links that are found in the single event page in the registration email.

You might want to read our Themer’s guide to get a sense of how that works.

As an alternative, you could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Krystal and welcome back!

Thank you for reaching out to us.

We are sorry to hear about all the errors creeping up in the log! Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me if you have an abnormally high number of recurring events when you go to your events list in your WP Dashboard ?

Hang in there as we figure this out ASAP!

Best regards,

Geoff B.

 

 

[Geoff B.]

Good afternoon Marie,

Thank you for writing back and for providing your system information.

As I thought, the simplest way to remove the “Register” button is by using my colleague Hunter’s CSS rule (adding it to your child theme CSS).

Furthermore, this feature is actually not built-in. It is specific to your WordPress theme.
Most probably, this was added through template customizations. You might want to read our Themer’s guide to get a sense of how that works.

To make a long story short, there is probably a /tribe-events/ folder in either your WordPress theme or child theme.
If you look for the single event view related files in that folder, you should be able to see the registration button and either remove it or change it’s behaviour

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Staci,

I’m glad the info I shared was helpful to you.

We are indeed working on expanding our shortcodes to enable full calendar embed on any page.
I cannot provide you with a release date just yet, but stay tuned, if all goes well, it should be announced very soon.

But for the moment, unless you actually created custom page templates (with the help of our trustee  Themer’s guide) or by hiring one of our recommended customizers to do the customization for you, I am afraid there are no other options on the table.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Kim,

Thank you for writing back and for sharing your solution.
We do apologize for any inconvenience this might have caused.

The good news is that has been identified by other users as a legitimate bug. This means that it will undergo the complete maintenance release cycle to get the attention it deserves.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

Furthermore, as we approach the release of some pretty exciting improvements for WPML compatibility, please note that most translated slugs are currently not playing well with WPML (view slugs, organizer, venue, etc..). So I would recommend keeping an eye out on that.

The good news is that this will soon be history.

Thank you for your patience and understanding as we fix this once and for all.

 

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Helen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are correct, at the time of writing, recurring events are not fully supported in WPML.
But there are some manual temporary workarounds available. That being said, the manual workaround unfortunately does not fix the “all” recurring events link.

We apologize for any inconvenience this might be causing.

The good news is that we have worked hand in hand with the WPML team and we have finally found a way to fix this.
The code is undergoing the testing phase and, if all goes well, it looks like we should be able to release it shortly before September.

You are on the right track in your analysis of part of the cause of the issue between WPML and the recurring events.
As requested, here is the breakdown of the temporary (yet imperfect fix) for this.

Disclaimer: please make a DB backup AND make sure you can put it back in place if anything goes wrong before attempting anything.

1. Actually the different posts for each recurring event do get created, they are just not seen by WPML because they are not added in the icl_translations database table. As such, according to WPML, they simply don’t exist.
2. To fix this, you need to force the addition of all recurring events post in that table. This can be accomplished in a couple of ways:
   1. Head over to WPML > Support > Troubleshooting page and click on the 7 first buttons of the Cleanup section OR
   2. Deactivate and reactivate WPML (warning this latter method has caused complete loss of language assignment for some of our customers)
3. Now head over to phpMyAdmin where you will need to:
   1. Look for post_tribe_events, more specifically the ones with an element_id matching the ones of the recurring events post_ids
   2. You will notice that all recurring events were assigned your site’s default language by default (even the translations)
   3. You need to manually edit the following columns for each of the translated recurring events
      1. trid: is an id shared by the original event (recurring or not) and it’s translated counterpart – this is what tells WPML which post is a translation of which
      2. language_code: the language of the event post
      3. source_language_code: should be your site’s default language. This is only a necessary column for the translated events

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Adam and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I’m needing to collect a large amount of information on an order for places on a course. It’d be nice to use the attendee info but it’s not quite got the functionality we’d like so we’re using Gravity forms instead.

Out of curiosity (and if you don’t mind), could you tell me what functionalities are missing from the attendee info in order to match your project’s requirements.
That would certainly help us improve on our products.

What we need to be able to do is create a link from the order that carries some details over

• Order Number
• Category the Events is in
• First Name
• Last Name
• Quantity of tickets purchased

I am not sure I understand correctly where you are trying to send the above information ? (Only in the new order email ? Elsewhere ?)
Would you mind expanding on that ?

There seems to be a bit of a disconnect between the order in woocommerce and the ticket plugin so I’m struggling to get all the info I need into the ‘new order’ email.

Full disclosure, I am not sure I would call it a disconnect.
But, I guess what you are saying is that all the information is not necessarily stored in the WooCommerce database tables or in its orders, which is a fair statement.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.

With that in mind, there are a couple of things you might want to do to add extra information to your new order email:

1. You might want to read our Themer’s guide to get a sense of how we recommend to go about customizations.
2. You might want to check out the following snippet which adds information to the new order email. You can paste it in your child theme’s functions.php to test it out: https://git.io/vKXpE

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Robert and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 404 message you have been getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in mind, you are right.
I was able to reproduce that bug with the latest version of our plugins and WPML.

The good news is that has been identified as a legitimate bug which is now one of our priorities.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

What I can tell you however, is that we are currently in the process of testing some major WPML compatibility improvement as we are speaking.

We do apologize for any inconvenience this is causing in the meantime.

Best regards,

Geoff B.

[Geoff B.]

Hello again,

I hit the reply button a bit sooner than expected my apologies.

I was about to write that Divi’s following CSS rule ( .entry-content tr th, .entry-content thead th  { ) has priority over ( .tribe-mini-calendar th {
padding: 0; because it is more specific.

Please add the !important argument to the following custom CSS rule
.tribe-mini-calendar td,
.tribe-mini-calendar th {
padding: 0 !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Andrea and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your mini-calendar being too large for your sidebar.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also provide me a direct URL of your website where the mini-calendar is visible so that I can provide you with personalized CSS solutions.

As per your other points, you should be able to have things display properly with Divi and there is no known conflict with it at the current time.
Best regards,

Geoff B.

[Geoff B.]

Good evening Marie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I believe you might have out Event Tickets Plugin installed which is causing the button to display.

1. You can remove the button via CSS as my colleague Hunter suggests here: https://theeventscalendar.com/support/forums/topic/disable-register-for-this-event/#post-1058791
2. You can redirect the button where you want using the following method: https://theeventscalendar.com/support/forums/topic/how-do-i-redirect-the-event-registration-button/#post-1122044

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Florian and welcome back!

Thank you for reaching out to us and providing very useful information.

We are sorry to hear about the stock count issue you are experimenting.
I would love to help you with this topic.

The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

The cause of that bug is PHP 7. Unfortunately, for now, the only fix is to downgrade to an earlier PHP version.
We apologize for the inconvenience this might be causing.

Best regards,

Geoff B.

[Geoff B.]

Good evening Kim and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for providing us with some of your system information.

We are sorry to hear about the 404 headers you are experiencing.
I would love to help you with this topic.

 

I am noticing that you are using WPML.
As much as I hate to be the bearer of bad news, unfortunately, Community Events is not yet supported for WPML.

Only our core (free) plugin and the Events Calendar Pro add-on have WPML support at the moment.
We apologize for the inconvenience this is causing.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

With that in mind, please note that we are currently working at making all of our add-ons compatible with WPML over time.
I cannot offer a date at this point, but stay tuned!

Furthermore, although we cannot support it, I can tell you that some of our users have had relative success at making some of our other add-ons compatible with Events Tickets Plus.
It might be worth some tests on your end on a testing site if you are looking for an alternate workaround in the meantime.

Best regards,

Geoff B.

[Geoff B.]

Good evening Staci and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Then have property specific pages with a full calendar. We thought we could do this with shortcodes but it appears it only shows a mini calendar. Is there any way to this with queries?

The short answer is yes. You can have exactly what you are looking for with the use of Event Categories.

Basically, you need to create an Event Category for each property and assign all events to their respective freshly created Event categories.

From there, it’s a simple matter of using your Appearance > Menus screen to display the calendar filtered by Property.
I would recommend reading the following on this subject: https://theeventscalendar.com/knowledgebase/event-categories/

Let me know if that helps.

Have a great day!

Geoff B.

 

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