[Geoff B.]

Good afternoon Adam,

Thank you for writing back and clarifying things.
This is super appreciated.

You are right, for complex forms you are better off with some dedicated form builder plugin such (as Gravity).

Also, if you change the quantity in the checkout I’m assuming you could miss out the attendee details for any further tickets ordered (I haven’t checked this so, sorry i’f I’m presuming wrong).

No, you are not wrong. This is a current limitation of our plugin. Some users decide to make the quantity button disabled at the cart level to prevent such an issue.

I’ve managed to figure out how to get most of the details within the order items loop (as I’m create a custom link that partially fills in the user data for each item ordered within the gravity form), The only info I’m missing is the person that made the order’s email (I didn’t mention needing that in the first post). Any clues as to how you’d get that?

Awesome! Kudos on that.

As per your question, the email address you are looking for is most likely found as part of WooCommerce’s data.
What you will need to do is:

1. Find the post_id in wp_posts for the order
2. Check out the wp_postmeta table for that post_id
3. Look for _billing_email in there

Yes, not meaning there’s a complete disconnect, or to take anything away from your knitting of two very complex systems together! Just that I was struggling to find data from both sources. I’ve had a dig around and I’ve been able to figure it out now. I was just unclear on where it all was when I first came to it.

No worries. I did not take this personally.
I just wanted to make sure we were on the same page here 🙂

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Fred,

I’m super stoked that this worked for you.

Yes, I did mean the 2 curly brackets.
This is necessary with @media CSS rules:

1. One opening curly bracket for the @media declaration
2. One opening curly bracket for the CSS rule
3. One closing bracket for the CSS rule
4. One closing bracket to close the @media declaration

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Nadia,

Provided you make a backup first (as per earlier suggestion), I would go straight for the live site (since this is where it’s most pressing).

We will resume work on the local site only if that revised plugin does not solve the issue.

You are very welcome and I’ll be happy when this is all fixed 🙂

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Dea,

Thank you for writing back and providing your system info.

As I thought, this can be fixed by simply upgrading all of our plugins to their latest versions (4.2.3 for the most part).

To be on the extra safe side of things, I recommend making a backup of your database prior to upgrading (as plugins are easy to downgrade if necessary).

Another solution would be to simply add the following CSS rule to you Divi Custom CSS box

.screen-reader-text {display:none !important}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jacob,

Thank you for writing back and for your fantastic words.

I’m glad that my advice helped you out as you are learning the ropes.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

 

[Geoff B.]

Good afternoon Florian,

You are absolutely right. PHP 7 is incredibly faster.
I personally can’t wait that the whole WordPress ecosystem catches up with compatibility (including our plugins).

You are welcome back on our support forums any time 🙂

For now, I am going to set this thread at “pending fix”

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Adrian,

I am stoked that this worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Fred,

Thank you for writing back and for the files.

Based on that, I ran some tests and the following CSS rule worked for me

@media only screen and (max-width: 767px) {
.tribe-filters-open #tribe_events_filters_wrapper, .tribe-filters-open #tribe_events_filters_wrapper.tribe-events-filters-horizontal, .tribe-filters-open #tribe_events_filters_wrapper.tribe-events-filters-vertical {
max-height: 573px;
}
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kevin,

Thank you for writing back and for testing the accesses. They work great now.

Your explanation was also crystal clear. I totally understand what you are trying to do now: avoid Google Map API duplicate calls.

However, overriding things manually through function calls might be interfering here.
For that reason, I would like to run this by Dev to get their opinion on the best way to achieve what you are trying to do and get back to you shortly.

In the meantime, if you have the time, I would be curious to see what happens if you temporarily completely disable your other Google Map API call (and remove your snippet).
Does that allow the maps to display properly again ?

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

Good evening Nadia,

Thank you for answering my questions.
I apologize for the quantity, I just want to make sure to help you as fast as possible 🙂

Before we try anything else, I would recommend:

1. Making a backup of your live site’s database.
2. Installing the following plugin instead of the snippet: recurrence-rebuild-helper
3. Clicking on the button you can see in the following screenshot.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jacob and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Id like to be able to modify:
-Title font sizes

Please try the following CSS rule

#wrapper .post-content h2.tribe-events-title { font-size: 16px; }


-Size of the calendar/date icons on left side of list

Please try the following CSS rule

.tribe-events-adv-list-widget .type-tribe_events .list-date { max-width: 42px; margin-right: 20px;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Marlean and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and providing us with your system information.

We are sorry to hear about the video embeds displaying as an event. This certainly was not intended on our end.
I would love to help you with this topic.

This is very similar to an issue that we have seen recently.

As a first step, I would recommend trying to add the following snippet to your Child theme’s functions.php file: https://git.io/vo5f9

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good afternoon Mindie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tax behaviour not working correctly on your installation.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We have to manually “edit in WooCommerce” then change the setting. … this is a big waste of time.
Why is this now happening?

This was certainly unintended on our end and, truth be told, this is the first report I have received of this.

I can totally understand how this is a waste of time for you and I am looking forward to getting to the bottom of this as fast as possible.
The first step being the system information of course.

Until we figure out what is going on, to save time, you could bulk edit the tax statuses directly in WooCommerce (I can help you with that if you want).

Isn’t there a way in WooCommerce to set this up. … to have sales tax charged to Maryland buyers only on books and t-shirts (not tickets?)

Yes, there is. Please refer to the following documentation for that: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

Furthermore, there is a substantial amount of plugins out there to provide even more control over postal code or state based purchases behaviours (if you need that).

Also.. after an event is created and saved, if you go into a ticket choosing the option “edit in WooCommerce” and save it, all information regarding the venue vanishes. It goes back to “Add a new Venue” even after the venue info has been added and saved.

This leads me to believe you might need updating on some of your plugins. I’ll wait for the system information to be sure.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Adrian and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you are experimenting with your licenses.
I would love to help you with this topic.

I believe you will find all the info you need here: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dea and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the unnecessary navigation headers creeping up on your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

It sounds like there could be some alt text or earlier version issue making these display on your install.
The good news is that is should be pretty straightforward and easy to fix with that info.

Best regards,

Geoff B.

 

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