Tickets default to "taxable" status in WooCommerce

[chesapeakeghostwalks]

We sell tours, which are not taxable (Maryland sales tax) and we sell books and T-shirts, which are taxable – meaning that the State of Maryland wants us to charge sales tax (6%) on the books and T-shirts, but not on tours.
Only people who live in Maryland (or are having the product shipped to an address in Maryland) have to pay tax.

In WooCommerce all tickets are in a TICKET category that is set to non-taxable. Before the most recent update to WooTickets, this worked. Tickets weren’t taxed and products were. But now whenever we create a new event – and add the tickets, the default always goes to “taxable” and we have to manually “edit in WooCommerce” then change the setting. … this is a big waste of time.

Why is this now happening?

Isn’t there a way in WooCommerce to set this up. … to have sales tax charged to Maryland buyers only on books and t-shirts (not tickets?). We have tried changing the category setting, but somehow WooCommerce doesn’t see this when tickets are purchased.

[chesapeakeghostwalks]

Also.. after an event is created and saved, if you go into a ticket choosing the option “edit in WooCommerce” and save it, all information regarding the venue vanishes. It goes back to “Add a new Venue” even after the venue info has been added and saved.

[Geoff B.]

Good afternoon Mindie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tax behaviour not working correctly on your installation.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We have to manually “edit in WooCommerce” then change the setting. … this is a big waste of time.
Why is this now happening?

This was certainly unintended on our end and, truth be told, this is the first report I have received of this.

I can totally understand how this is a waste of time for you and I am looking forward to getting to the bottom of this as fast as possible.
The first step being the system information of course.

Until we figure out what is going on, to save time, you could bulk edit the tax statuses directly in WooCommerce (I can help you with that if you want).

Isn’t there a way in WooCommerce to set this up. … to have sales tax charged to Maryland buyers only on books and t-shirts (not tickets?)

Yes, there is. Please refer to the following documentation for that: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

Furthermore, there is a substantial amount of plugins out there to provide even more control over postal code or state based purchases behaviours (if you need that).

Also.. after an event is created and saved, if you go into a ticket choosing the option “edit in WooCommerce” and save it, all information regarding the venue vanishes. It goes back to “Add a new Venue” even after the venue info has been added and saved.

This leads me to believe you might need updating on some of your plugins. I’ll wait for the system information to be sure.

Best regards,

Geoff B.

[chesapeakeghostwalks]

This reply is private.

[chesapeakeghostwalks]

This reply is private.

[Geoff B.]

Good evening Mindie,

Thank you for writing back and for providing the requested information.

Thank you also for bringing that second issue to our attention.

I have tested and reproduced the default tax status being to taxable on my install.

The good news is that this led me do to a bit of research.

I found the following snippet from my colleague Brian which I believe is exactly what you are looking for: https://theeventscalendar.com/support/forums/topic/tickets-taxes/#post-1084258

Currently, this inconsistency happens arbitrarily. We now have to count the attendance for every event to identify inconsistencies. When we find one, each individual order must be checked to see where the mistake was made.

Why is this happening?

I am very sorry this is happening on your end.

For the moment, I was not able to reproduce this on my installs.
But, I do have a couple of questions to try to establish why this happened and most importantly, solve this:

1. Is is possible that you are using the “Try to set order to complete” setting under Events -> Settings -> Tickets ?
2. Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
3. Have you, at any point, tried to edit the stock count or the ticket info while the faulty tickets were on sale ?
4. Can you recreate this issue with a brand new ticket on your end ?

Hang in there,

Best regards,

Geoff B.

 

[chesapeakeghostwalks]

Hello Geoff.
Thanks for the reply. In response to your questions:

Is is possible that you are using the “Try to set order to complete” setting under Events -> Settings -> Tickets ?

We are not using the “set order to complete” with the tickets. That box remains unchecked.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

I sent a dropbox link with a text file to the [email protected] Couldn’t find another email address.

Have you, at any point, tried to edit the stock count or the ticket info while the faulty tickets were on sale ?

We are adjusting stock count (through the “Edit ticket” feature on the event page) all the time. When tickets run low we sometimes add additional tickets. We have no idea which tickets are faulty and which aren’t when we adjust quantities.

Can you recreate this issue with a brand new ticket on your end ?

Since the flaw is arbitrary we cannot intentionally reproduce it.

Thanks.

[Geoff B.]

Good evening Mindie,

Thank you for writing back.

I sent a dropbox link with a text file to the [email protected] Couldn’t find another email address.

Actually, that email address unfortunately does not work. I would recommend simply providing the link in a private reply.

We have no idea which tickets are faulty and which aren’t when we adjust quantities.

Ideally, it would help if we had the most information possible on the cases where this is happening.
What I am trying to find out is what do the faulty events have in common.

I have another follow-up question as I wait for the theme.

Do you know if any of the tickets are refunded or cancelled at some point ? If so, could you please let me know how that is accomplished on your end ?

Hang in there as we try to pinpoint this.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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