License issue

[Adrian Solti]

This is not a question for the forum but there appears to be no other way to get support for an account issue and I couldn’t find any information elsewhere which assisted.

When purchasing the license it required a domain name. At the time the website was on a local server using a domain with .dev as a suffix. Now that the website has been moved to a remote server with a different domain suffix – .com.au – I am getting messages saying the license key needs to be updated. There appears to be no way to rectify this in the account. Can the system be updated please.

Thanks.

[Geoff B.]

Good afternoon Adrian and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you are experimenting with your licenses.
I would love to help you with this topic.

I believe you will find all the info you need here: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if that helps.

Have a great day!

Geoff B.

[Adrian Solti]

Many thanks for your prompt response. I did not find this in the knowledgebase. I guess my search for ‘license’ wasn’t sufficient.

[Geoff B.]

Good afternoon Adrian,

I am stoked that this worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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