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Good evening Cynthia,
Thank you for writing back and for testing the standalone rule.
You are absolutely right, no matter what rule is tried, it seems like currently it is not possible to get a 2nd event to show up on the initial event date with a different time.
Thank you for bringing this to our attention! It helps us improve our product.I have opened a ticket for this so that it can be looked at.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.It seems that for now, the only “workaround” is to create a truly standalone event for that first day, which has the huge disadvantage of not being linked in anyway to the recurring event series.
Hang in there as we work on this!
Best regards,
Geoff B.
Good evening Frank,
Thank you for reporting on how the workaround is going for you.
I am mostly glad you can capture all of your attendee info.You are absolutely right, such a temporary limit is really not cool.
In fact, our goal is for all of our customers, including big players / vendors such as yourself, is that they are fully happy with our solutions, knowing that they can handle some serious volume.So far, 4 different viable solutions have been identified to do just that.
We are currently testing them out to ensure to have the most scalable and robust one.Thank you once again for your patience and for helping us make our products better.
We really appreciate it.Best regards,
Geoff B.
Hey Jan,
I’m super stoked that this is now working for you!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Mike and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.Is there a way to update the ticket emails from within the admin?
That is a great question. The short answer is that there is no built-in way to do that (although I can totally see how that would be an awesome feature).
The closest thing to what you are looking to achieve would be a third-party plugin such as https://codecanyon.net/item/email-customizer-for-woocommerce/8654473
But, I haven’t personally tested it.The only downside to this approach is that this would change the template for ALL ticket emails for all events that include selling tickets.
In other words it is not specific to individual events.The only scenario where that would work is if your client would be OK with one global custom email template.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Cynthia and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the recurring events not appearing exactly how you want them to on your site.
I would love to help you with this topic.To make a long story short, the reason why the second time slot is not appearing on the first Sunday is because of the way that the last recurrence rule is defined.
The rule’s frequency is “weekly’. As such, it will only start the following week after the initial event.If you want to add time slots on the same day as the initial event, you will require a specific “one shot” recurrence rule to achieve that.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Ken and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, there is currently no built-in way to add placeholder text in the additional attendee info fields.
But I can totally see how that would be a great feature. I would encourage you to suggest that very feature here: https://tribe.uservoice.com/forums/195723-feature-ideas
That being said, that could probably be accomplished via a snippet placed in your theme’s functions.php in the meantime.
Something jQuery based should do the trick. Have a look at the following snippet (to adapt) as a starting point: https://gist.github.com/GeoffEW/b12ecb9a75b8ad2210e18183ffc96205Let me know if that helps.
Have a great day!
Geoff B.
Good evening Hugues and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.The short answer to your question is yes, there are bundles available, you can view them here: https://theeventscalendar.com/bundles/
Perhaps there will be a bundle that suits your needs ?
As an alternative, if you are actually running a non-profit organization, you might be entitled to our non-profit program.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.Can I put a Variable Product in WooCommerce – Event Ticket Plus to vary what Seat Area and Seat Number that the customer wants?
This is a great question. As you might know, by default Event Tickets Plus creates simple virtual products in WooCommerce.
In theory, it should be possible to use Variable Products instead (or create them from the get go).
However, I am pretty sure that would require some template customization to work properly. You might want to read our Themer’s guide to get a sense of how that works.
As an alternative, you might want to consider using the Events Calendar Pro additional fields to help the customer specify exactly that: https://theeventscalendar.com/knowledgebase/pro-additional-fields/
Best regards,
Geoff B.
Good evening Pedro and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.it displays the word FREE in the price section!! How can I disble it, or change the wording?
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, just to make sure we are on the same page, when you say you have enabled the RSVP function, do you mean that you have RSVP tickets AND WooCommerce tickets or that you have paid WooCommerce tickets and free WooCommerce tickets (that act as RSVP tickets) ?
I want to include the actual price of the tickets in the RSVP email that is sent to attendee… I have edited the email, but I am having problems with getting the price variable to print correctly in the email…
I am not sure if you know about this, but the best way to change emails that are sent out is via template customizations. You might want to read our Themer’s guide to get a sense of how that works.
I should be able to help you narrow this down further with the answers from my previous questions.
Best regards,
Geoff B.
Good evening Joni and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.Actually, calendar design is not related specifically to the Events Calendar Pro (although the following answer applies to Pro as well).
The Calendar’s design is established by the settings found under Events -> Settings -> Display.
More specifically, the following 2 settings:
- Default stylesheet used for events templates (the different radio buttons)
- Events template (the dropdown)
I would recommend experimenting with these settings first to see if that fulfill your needs.
Let me know how that goes.
Best regards,
Geoff B.Good evening Noel and welcome to the Events Calendar Support forum!
Thank you for reaching out to us, for your system information and for your fantastic words.
We are sorry to hear about the error 500 creeping up on your website. Yikes!
I would love to help you with this topic.Would it be possible to tell me which version of Filter Bar you are using ?
Based on your system information, it seems like you are still using the Events Calendar 4.2 . Although this was a great version, it is possible that the error 500 might be resulting from a version mismatch (with Filter Bar), hence my question. As a side note, the most recent version for the Events Calendar is 4.2.4
Additionally, it is indeed possible that there is a conflict with one of your site’s many plugins. I totally understand why running tests on a live site might not be possible.
Would it be a possibility to make a copy of that site on a testing/staging/local install for that purpose ?In the meantime, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Best regards,
Geoff B.
Good evening Simon and welcome back!
Thank you for reaching out to us.
We are sorry to hear that some of your exclusions are not working as expected.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, could you provide me with a screenshot of the settings for that specific event ?
Finally, could you tell me what your timezone settings are for the Events Calendar and for WordPress ?
Best regards,
Geoff B.
Good evening Rafael and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.
To make a long story short, there is currently no built-in way to display the full calendar on other pages.
The good news is that we are working on exactly that feature (by expanding our Pro shortcodes).
Unfortunately, I cannot commit to a release date at this point.Right now, you can display other views on your home page (list, mini-calendar, etc..) via our Pro shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
Some of our users are also using a redirection plugin so that their home page redirects to the calendar page as a workaround in the meantime.
Finally, provided you are comfortable with coding (or can hire one of our recommended customizers to do the customization for you), it would be possible to achieve such a result with some custom page templates. You might want to read our Themer’s guide to get a sense of how that works and get you started.
Best regards,
Geoff B.
Good evening James and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the huge method call. Yikes!
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, could you tell me what your total number of event is on your site at the current time ?
Can you also tell me if you are running recurring events ?Hang tight as we figure this one out!
Best regards,
Geoff B.
