Error 500 upon Activation

[Crista]

Hi,

I have tried activating this plugin only to get 500 errors. This is a pretty large production site, and I’m not easily able to deactivate the other plugins to troubleshoot. I have seen other threads reporting the same issue, but none offered any solutions.

The site uses a permalink structure of: http://dced.pa.gov/%category%/%postname%/

I had initially tried using the Filter Bar plugin on a separate subdomain microsite (with the same permalink structure), and also had the same issue with the 500 Internal Server Errors. I gave up on it there since it was a small site and easier to work around than to bother fixing.

The system info for this site is included, and hopefully you’ll be able to help me solve this…
All of your other plugins work great, and your documentation is the best out there!

Thanks in advance,
-Noel Sufrin

[Geoff B.]

Good evening Noel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us, for your system information and for your fantastic words.

We are sorry to hear about the error 500 creeping up on your website. Yikes!
I would love to help you with this topic.

Would it be possible to tell me which version of Filter Bar you are using ?

Based on your system information, it seems like you are still using the Events Calendar 4.2 . Although this was a great version, it is possible that the error 500 might be resulting from a version mismatch (with Filter Bar), hence my question. As a side note, the most recent version for the Events Calendar is 4.2.4

Additionally, it is indeed possible that there is a conflict with one of your site’s many plugins. I totally understand why running tests on a live site might not be possible.
Would it be a possibility to make a copy of that site on a testing/staging/local install for that purpose ?

In the meantime, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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