[Geoff B.]

Good evening Stefano,

That is awesome to hear. Kudos!

Sometimes after an update, things can stick for a while because of caching (both at the server and browser level).

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Jeff,

I believe you ran into a browser caching issue because I just went on your site and it did work 🙂

If you are still not seeing it, would you mind trying things out with a private browsing window ?

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Daniel,

You are absolutely right. The reason why the plugin did not work is because it is currently broken.
It will be repaired over the next little while.

Using a code snippet in the functions.php of your WordPress theme is actually faster than creating custom theme files, but this is totally up to you.

The first I would recommend is to make sure you are using a Child theme.
That way, the changes you make will survive any theme upgrade you make.

With that in mind, it looks like you are mostly using the list view, so the files to create template overrides for are:

1. /wp-content/plugins/the-events-calendar/src/views/list.php (look for and filter the the do_action( ‘tribe_events_after_template’ ); code to remove out the export buttons
2. /wp-content/plugins/the-events-calendar/src/views/single-event.php (look for and filter the do_action( ‘tribe_events_single_event_after_the_content’); code to remove the export buttons

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening David,

I am super stoked that you were able to tweak the calendar to your needs.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Lars,

Thank you for the theme files.

I have ran some tests and I would like to recommend a couple of things before you contact your hosting provider.

First and foremost, I would recommend a full backup (wp-content and database). What would be even better is if you had a staging/testing environment to play in.

Next here are my suggestions:

1. The version of Fruitful you are using is almost 2 years old and contains some pretty outdated WooCommerce templates. Please update to the latest version.
2. Your WooCommerce version is a bit behind. Please update that as well.
3. I am noticing that you are using Polylang. Although this is a great plugin, I believe the author has only made the Events Calendar compatible with it, not Event Tickets or Event Tickets Plus at this point. Furthermore, I believe you need the Pro version of Polylang to get that (but I might be mistaken). So my next suggestion is “can you temporarily deactivate Polylang” to see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good morning Minda,

No, we are actually located all around the world (North America, Central America, South America, Europe and Asia).
With that in mind, we do not have somebody in the UK at this point 🙂

Have a great day!
Geoff B.

[Geoff B.]

Good morning Sara,

Thank you for writing back.
As a first step, I would recommend going through (and following) the 2 new user primer guides:

1. http://theeventscalendar.com/knowledgebase/new-user-primer-community-events/
2. http://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Stefano,

I am super stoked to hear you have pinpointed the issue.

Yes, I believe the issue might be with the fact that you are not using the latest Avada theme.
The reason for this is because the good folks at Avada constantly update their theme to match the latest versions of our plugins.

My recommendations would be to:

1. Update to the latest version of Avada (after a backup of course)
2. Get in touch with their support community if the issue persists. Based on experience they are super helpful

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jeff,

I see what you mean.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events .sidebar .tribe-events-single-section-title, .single-tribe_events .sidebar .tribe-events-tickets-title, .single-tribe_events .sidebar .widget .heading .widget-title, .single-tribe_events .sidebar .widget .widget-title {
padding: 9px 15px 9px 0px !important;
}

Have a great day!

Geoff B.

[Geoff B.]

Bon après-midi Marc,

Génial!

Vous serez toujours le bienvenu dans nos forums, n’hésitez pas y revenir s’il y a quoi que ce soit d’autre.

Bonne semaine,
Geoff B.

[Geoff B.]

Good afternoon Minda,

I tested this personally, so I am pretty confident it will work as intended.
With that in mind, just make sure that the slug in the snippet matches your Theme my login login page.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Additionally, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

[Geoff B.]

Good afternoon Lars,

I am glad to hear you are making progress on this.

As for the PDF not being attached to the email, it does seem like there is some type of conflict there.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good morning Travis,

I am really glad to see that it looks like you were able to figure things out on your end.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Stefano and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered while using Community Events on your site. I would love to help you with this topic.

I am also noticing that you are using WPML.
I highly recommend reading and using the following guides:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

As you can tell, it looks like you are missing at least 1 plugin for proper compatibility.

Secondly, at the time of writing, there is no official support for Community Events with WPML: https://theeventscalendar.com/knowledgebase/wpml-support/

With that in mind, some of our customers have managed to achieve just that: https://theeventscalendar.com/support/forums/topic/automatically-duplicating-added-event-calandar-items-on-publish-with-wpml/

Finally, could you try the following:

1. Temporarily disable WPML to see if that helps
2. Temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps

Let me know how that goes.

Best regards,
Geoff B.

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