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error – in the event page doesn't show the organizer and venue…just title and

  • Posts: 4 Topics: 3
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    when a user of community add an event then in the event page you can see only the title and text…no organizer no venue…

    Posts: 10005 Topics: 1
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    Good evening Stefano and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the issues you have encountered while using Community Events on your site. I would love to help you with this topic.

    I am also noticing that you are using WPML.
    I highly recommend reading and using the following guides:

    1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
    2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

    As you can tell, it looks like you are missing at least 1 plugin for proper compatibility.

    Secondly, at the time of writing, there is no official support for Community Events with WPML: https://theeventscalendar.com/knowledgebase/wpml-support/

    With that in mind, some of our customers have managed to achieve just that: https://theeventscalendar.com/support/forums/topic/automatically-duplicating-added-event-calandar-items-on-publish-with-wpml/

    Finally, could you try the following:

    1. Temporarily disable WPML to see if that helps
    2. Temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps

    Let me know how that goes.

    Best regards,
    Geoff B.

    Posts: 4 Topics: 3
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    Hello Geoff
    i tried to disable wpml but nothing change..
    I try to activate the default theme and it works..-.but i need that
    calendar work with my avada theme…
    could u suggest me a solution? Do you think the problem could be that i
    have not last avada release? i have 5.2 If i update theme it could work?
    Best Regards

    2018-02-21 8:53 GMT+01:00 The Events Calendar <noreply@theeventscalendar.com

    Posts: 10005 Topics: 1
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    Good afternoon Stefano,

    I am super stoked to hear you have pinpointed the issue.

    Yes, I believe the issue might be with the fact that you are not using the latest Avada theme.
    The reason for this is because the good folks at Avada constantly update their theme to match the latest versions of our plugins.

    My recommendations would be to:

    1. Update to the latest version of Avada (after a backup of course)
    2. Get in touch with their support community if the issue persists. Based on experience they are super helpful

    Let me know how that goes.

    Best regards,
    Geoff B.

    Posts: 4 Topics: 3
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    Hello
    i update avada but nothing happen…the event doesnt show the sidebar with
    event details…
    What can i do?

    2018-02-21 9:21 GMT+01:00 The Events Calendar <noreply@theeventscalendar.com

    Posts: 4 Topics: 3
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    Not it works, thanks…no more problem now

    Posts: 10005 Topics: 1
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    Good evening Stefano,

    That is awesome to hear. Kudos!

    Sometimes after an update, things can stick for a while because of caching (both at the server and browser level).

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

    Posts: 10005 Topics: 1
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    Good evening Stefano,

    That is awesome to hear. Kudos!

    Sometimes after an update, things can stick for a while because of caching (both at the server and browser level).

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

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