[Geoff]

Thanks Dale! Man, this is certainly a strange one and I haven’t come across something like this before.

A couple of things that will help us troubleshoot this a little more:

• A screenshot of the 404 page. Please take a screenshot of the page and the error that you can share with us. I’m curious if this is a server 404 page or one generated by WordPress.
• More info on your hosting setup. Do you have a link you can share that describes your hosting package? Or is it a custom configuration that you can describe?

Thanks for your cooperation and patience so far while we figure this out!

Geoff

[Geoff]

Thanks, Dale! That’s super helpful.

Will you please try activating The Events Calendar before The Events Calendar PRO, then let me know if you see a difference? For example, I wonder if the error only happens when you try activating them together, or if you still get the error when you attempt to activate them individually.

I see that you noted trying to deactivate all other plugins and reverting to a default WordPress theme. Did you notice any difference when trying to activate the plugins when all other plugins were deactivated while running a default WordPress theme (like Twenty Thirteen)? These steps are also outlined in our Testing for Conflicts Guide.

Thanks!
Geoff

[Geoff]

Hi there, Trevor! Thanks for reaching out and checking out the plugins. We hope they’re a fit for the project you’re working on. 🙂

can reports be pulled per event or for a timeframe which includes all events?

You can view/export a list of attendees on a per-event basis. If you’re looking for additional types of reports, such as sales, those would be included directly in WooCommerce.

Does it make use of the wucommerce product bundling capabilities (can we combine event packaging which has multiple events?)

Unfortunately, it does not. You may be able to integrate the Woo Product Bundle add-on, but I believe that tickets are only able to be sold on a per-event basis and ticket inventories are deducted on a per-event basis as well.

We’re looking at ticket bundles in an upcoming release, but currently don’t have a set timeframe for when that would be released.

Can custom questions/questions groups be asked?

I’m not quite sure I follow here, but you could integrate custom customer inputs in the transaction process. That would be done in WooCommerce, however, rather than the WooTickets add-on, since WooCommerce handles the transaction flow.

Can events be displayed on a page by a specific category only?

Absolutely! Events can be categorized and all categories are given their own specific URL (e.g. [your-site]/events/category/[category-slug]. You can also check out our Filter Bar add-on for a more dynamic approach that allows visitors to filter your events by category on the front end.

Does this help answer your questions? Please let me know and thanks again for getting in touch. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Dale! Thanks for following up.

Is it possible for you to outline the steps you’re doing to update the plugins so I can try to recreate the scenario?

Thanks!
Geoff

[Geoff]

Hi there, Andres! Thanks for reaching out and splitting your questions into separate threads–we really appreciate that. 🙂

It appears the same sort of conflict that is causing the issue in the other thread is also at play here as well. In this specific case, I see that there have been some customizations made to the calendar (they may have been packaged that way with the theme) that could have an impact on the functionality. For example, when I view the page source, there is a jQuery function called fixingEventCalendarWidget() that appears was added to the page template as part of a customization.

Unfortunately, we’re unable to support custom development like this here in the forums, so I would suggest contacting the developer that made them to help troubleshoot and fix the conflict that the added code is causing.

Sorry again for not having a solid solution for you, but I hope this at least points you in the right direction.

Thanks!
Geoff

[Geoff]

Hi there, James! Just checking in to see if there’s been any update or if you still need help with this one–please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hello Vidal! It’s been a while, so I’m going to go ahead and close this thread. Please feel free to hit us back up if anything else comes up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Bjorn! This thread’s been pretty quiet for a couple of weeks, so I’m going to go ahead and close it. Feel free to open a new one of anything else pops up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Dan! Just checking in to see if there’s been any update or if you still need assistance on this one–please let me know. 🙂

Geoff

[Geoff]

Hi there, Aaron! Thanks for getting in touch and sorry your bumping into some issue here with the list widget displaying events. Hopefully we can figure it out here together. 🙂

The first thing that comes to mind after an update is if both The Events Calendar and The Events Calendar PRO plugins are running the same version. Will you please check to see that both are on version 3.9, which is the latest current version?

Secondly, I wonder if you have any filters applied to the widget that are preventing it from displaying certain events. If you head over to Appearance > Widgets and select the Events List widget, do you see any filters that have been added?

You also mentioned some customizations that you had removed to test. Are there any other modifications or customizations to other areas of the calendar? Removing those would be another thing to try.

Lastly, I see you noted that you tried deactivating all other plugins and reverting to a default WordPress theme. Did you notice any difference when running just those two plugins on a default theme?

Let’s start there and see where that takes us. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Andres! Thanks for reaching out and I’m sorry you’re hitting some trouble in the admin area with filtering events.

You did the right thing by deactivating all plugins and reverting to a default theme to detect the issue–and found it! Great job. That’s awesome and I really appreciate you taking that initial step.

It sounds like you found a found conflict with the plugin and the Cherry Framework theme you’re using. It sounds like there is some additional functionality being added to WordPress by the theme that is conflicting with the basic admin area for events. If filtering works when the theme is deactivated, then that tells us the theme is doing something to events rather than the other way around.

We try to support as many themes as possible, but you can probably imagine that it’s impossible to support them all. In this case, since the issue seems to be at the theme level and the conflicting code is coming from the theme, I think the best route is to contact the theme author for guidance on how to remove the conflict on their end.

Sorry I don’t have a concrete solution for you, but hopefully the theme author can help shed some more light on the root issue.

Cheers!
Geoff

[Geoff]

Hi there, Dale! Thanks for getting in touch and sorry you’re bumping into some issues with activation.

Is it possible for you to completely remove the plugin folders for both The Events Calendar and The Events Calendar PRO, then do a fresh install of both?

It’s also worth nothing that The Events Calendar and The Events Calendar PRO both need to be installed and running the same version number (currently the latest version is 3.9) to fully function. Go ahead and make sure that is the case for you as well.

Please give that a shot and let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Frederique! Thanks for reaching out and sorry you’re bumping into some problems with the event times in RSS.

I do see that we have a ticket logged for this issue and are working on it for an upcoming release. In the meantime, you can try adding this snippet to your theme’s functions.php file:

add_filter( 'get_post_time', 'events_rss2_gmt_pubdate_correction', 20 , 3 );

function events_rss2_gmt_pubdate_correction($time, $d, $gmt) {
global $post;

// Don't interfere if this is not the events feed
if ( $post->post_type != TribeEvents::POSTTYPE || ! is_feed() || ! $gmt ) return $time;

// Don't interfere if the timezone hasn't been set
$zone = get_option( 'timezone_string', false );
if ( false === $zone ) return $time;

// Get time and timezone
$time = new DateTime( tribe_get_start_date( $post->ID, false, $d ) );
$zone = new DateTimeZone( $zone );

// Apply timezone and calculate offset
$time->setTimezone( $zone );
$offset = $zone->getOffset( $time );
$offset *= -2;

// Apply correction
$time->modify( "$offset seconds" );
$time = $time->format( TribeDateUtils::DBDATETIMEFORMAT );
$time = mysql2date( $d, $time );

return $time;
}

In most cases, you can paste snippets like this at the very bottom of the functions.php file. You can locate your functions.php file either in your theme directory files, or by logging into WordPress and heading over to Appearance > Editor and selecting the “Theme Functions” link from the right sidebar.

Give that a shot and let me know if it helps. 🙂

Cheers!
Geoff

[Geoff]

Nice! I’m glad that we were able to pin multisite down as the root of wha was going on.

Good call on the network activation. That’s definitely something worth considering and I’ve made a note to bring it up with the team.

Thanks again for reaching out! I’ll go ahead and close this thread but feel free to hit us up if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Beautiful! Nicely done. I’m so glad that worked out.

I’ll go ahead and close this thread, but please feel free to reach back out if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

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