Filtering events doesn't work on Admin area

[Susan Marotta]

I’m having an issue with the filtering bar on the wp-admin events section, when I try to filter the data the result is always empty, I disabled the other plugins and nothing changes, but when I change the theme I’m using to the Twenty Fourteen’s theme, the filter start to working again, I’m using Cherry Framework and a child theme based on cherry framework theme, I don’t know if this could be the issue. Do you have any sugestion on what to do now to try to fix this issue?

Thanks and regards,

Andres

[Geoff]

Hi there, Andres! Thanks for reaching out and I’m sorry you’re hitting some trouble in the admin area with filtering events.

You did the right thing by deactivating all plugins and reverting to a default theme to detect the issue–and found it! Great job. That’s awesome and I really appreciate you taking that initial step.

It sounds like you found a found conflict with the plugin and the Cherry Framework theme you’re using. It sounds like there is some additional functionality being added to WordPress by the theme that is conflicting with the basic admin area for events. If filtering works when the theme is deactivated, then that tells us the theme is doing something to events rather than the other way around.

We try to support as many themes as possible, but you can probably imagine that it’s impossible to support them all. In this case, since the issue seems to be at the theme level and the conflicting code is coming from the theme, I think the best route is to contact the theme author for guidance on how to remove the conflict on their end.

Sorry I don’t have a concrete solution for you, but hopefully the theme author can help shed some more light on the root issue.

Cheers!
Geoff

[Geoff]

Hi there, Andres! Just checking in to see if there’s been any other update or if you still need assistance on this one–please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hello Andres! This thread’s been quiet for more than a couple of weeks, so I’m going to go ahead and close it. Please feel free to open a new one if there’s anything else you need and we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

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