[Courtney]

Hi Mona

Yes, both Events Calendar Pro and Event Tickets Plus are designed to work together.

Each requires that you also run the free versions of both as a base: The Events Calendar & Event Tickets.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

You can import events that You created on Facebook if you connect Facebook and EA using that same account on your site.
policy/“>https://theeventscalendar.com/knowledgebase/refund-policy/”.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi there Heiki

it is possible to do this in the “Tickets” area. Using Event Tickets and/or Event Tickets Plus, you can create several tickets per event, each with their own cost. That will be reflected beside the ticket information.

The top of the event where the price is displayed will appear like a range of prices. $5 – $10 This will reflect the lower and upper price points for all ticket types.

Does that make sense? Try out Event Tickets (free) to see this in action. We recently integrated Paypal into this and it will display the various price points for you.

Thanks
Courtney 🙂

[Courtney]

Hi Tracey

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Leo

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

This is still accurate: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

You can import events that You created on Facebook if you connect Facebook and EA using that same account on your site.

If you are interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/”.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hey Laura

So sorry you are having difficulties. It looks like we have responded and are awaiting more information from you at

https://theeventscalendar.com/support/forums/topic/schema-markup-not-showing-up/ &

https://theeventscalendar.com/support/forums/topic/etplus-slowing-backend-dramatically/

Please head there if you’d like to continue working out the issues.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey there Everett

Can you tell me which Beaver Builder product you are referring to? The team at Beaver Builder recently rolled out integration via Beaver Themer that works well with our event and tickets plugins. I’ve tested these and found no errors.

Can you further describe the issue?

Also, can you confirm that you’ve tested first with all plugins except ours off (including BB), and a default theme, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/. Did you see errors then? And after 1 by 1 enabling your Beaver Builder products, did you find errors at that time?

Thanks
Courtney 🙂

[Courtney]

Hi Christina

Can you head to Events » Settings » Tickets » Enable Tribe Commerce? From there, you’ll set up your Paypal integration.

https://theeventscalendar.com/complete-free-ticket-sales-solution/ may have a bit more details for you too.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Chris

Here’s a few CSS tips to get you started on modifying this:

1. We generally don’t recommend that you change the theme or plugin’s CSS files directly, as they will be overwritten. To avoid this, follow the steps outlined in Themer’s Guide
2. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
3. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
4. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Carolyn

The last update is the most current information that we have. Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

When/if Facebook reopens some of their event API data, we will be sure to integrate those changes here.

We know how painfully frustrating this is for our customers, and us as we are left to make any possible changes we can. While we really want to continue working with you, we understand if you must move on. We would be happy to transfer the balance of your time for this product remaining to another premium plugin.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

You can import events that You created on Facebook if you connect Facebook and EA using that same account on your site.

If your scheduled imports are still working, then you would need an Event Aggregator license to continue to keep those scheduled imports.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi there Joe

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

This is the most accurate information: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

You can import events that You created on Facebook if you connect Facebook and EA using that same account on your site.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi there Jessica

I’m not sure what the issue might be. Is there something I can assist you with?

Thanks
Courtney 🙂

[Author]

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