REFUND REQUEST – Abysmal customer service

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After pay for Events Calendar Pro and Event Tickets, we have determined that it causes errors that slow down our page load time dramatically. Additionally, even the “premium support” offered by Modern Tribe has been abysmal at best. No one responds to the “posts” that we create and there is ZERO help in solving any problems. Please provide a refund for both Events Calendar Plus and Events Tickets ASAP.

Thank you.

[Courtney]

Hey Laura

So sorry you are having difficulties. It looks like we have responded and are awaiting more information from you at

https://theeventscalendar.com/support/forums/topic/schema-markup-not-showing-up/ &

https://theeventscalendar.com/support/forums/topic/etplus-slowing-backend-dramatically/

Please head there if you’d like to continue working out the issues.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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