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Hi Tim
At this time, we are working on fixing this bug. However, I cannot promise a time for that release. We will definitely notify you here. Glad that the cache clearing has worked for now. And I agree, this isn’t ideal.
Thanks
Courtney 🙂Hey there Rachel
That is also a feature of another plugin on your site. It looks like the related posts here are being displayed by Jetpack. https://jetpack.com/support/related-posts/.
Head to Jetpack → Settings → Traffic page and click on the “Related Posts” card.
Let me know if that works for you.
Thanks
Courtney 🙂Hey there Sarah
Can you check out this extension and let me know that it works for you?
https://theeventscalendar.com/extensions/remove-export-links/
Thanks
Courtney 🙂Hey there Shannon
We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.
We do have plans to implement a charge for submission feature but do not have an estimated delivery yet. You can vote for it on our user submitted requests site: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3762678-charge-for-event-submission-and-premium-featured-e. We will notify you there as soon as it becomes available.
Is there anything else I can help you with?
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Courtney 🙂Hi Rachel
The comments appear to be from the Facebook Comments plugin. Does this plugin contain its own settings to deactivate it on certain post types, such as deactivate on “Events” posts types?
If not, we can provide a way to hide this via CSS.
Can you share a link to an event that this is occurring on? I visited your site but was unable to locate an event with this issue.
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Courtney 🙂Hi Tom
We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?
Please let me know if you have any other questions!
Thanks
Courtney 🙂Hi there James
Thanks so much for reaching out!
Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.
As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.
This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.
We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?
If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.
Please let me know if you have any other questions!
Thanks
Courtney 🙂Hi Margaret
In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.
If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.
Is there anything else I can help you with?
Thanks
Courtney 🙂Hi there
Thanks so much for reaching out!
Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.
As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.
This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.
I have swapped your license for Event Aggregator to Community Events. You can find the plugin in My Account » Downloads https://theeventscalendar.com/my-account/downloads/ with the license key already installed.
Please let me know if you have any other questions!
Thanks
Courtney 🙂Hello Rachel
I tested and found the same results.
Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.
Also, double check for any other updates available (Dashboard » Updates).
Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.
Please let me know if the issue still persists after these tests.
Thanks
Courtney 🙂Hello Jose
You can read a bit more on the check-in process at https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#navigating-attendees. Either you can use the QR code method, or manually check people in.
At this time, we do not have a demo of the back end. However, you can see for a demo of the front end of our products. Check it out at WP Shindig Demo Site https://wpshindig.com/events/.
Read more at: Do you have a demo, examples I can see, or trial licenses?
You can install Event Tickets for free and use the RSVP functionality as a test drive for what Event Tickets Plus can do. Event Tickets Plus does require that you set up an e-commerce plugin. We currently support WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways.
Is there anything else I can help you with?
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Courtney 🙂Hi Naoto
Can you try to add a unique API key to your theme and a different one to Event > Settings > APIs?
Check out also https://theeventscalendar.com/important-google-maps-api-changes/
and https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/Is there anything else I can help you with?
Thanks
Courtney 🙂
