Events not displaying past July

[Rachel DuBois]

When you click on “Events” on our website, you only see events through July (screenshot 1).

If you click on “Next Events >>”, you get a “No events found” (screenshot 2). But if you then click the Back button, all the events, which are through September, suddenly display. So they are there and published, but not showing up initially — which means no one is seeing them.

How can I fix this? Thanks.

[Courtney]

Hello Rachel

I tested and found the same results.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Rachel DuBois]

This reply is private.

[Rachel DuBois]

Can someone please help me resolve this? We aren’t able to advertise our courses because the events don’t display!

[Courtney]

Hey Rachel

We’ve run into a few people with Divi issues. Check out our guide that should help clear this up: https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

Let me know how it works for you.

Thanks
Courtney 🙂

[Rachel DuBois]

That did the trick! Thanks.

[Courtney]

Perfect Rachel. Glad it’s working now. Let us know if you run into any other issues.

I’ll close this thread out for now.

Thanks
Courtney 🙂

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