[Courtney]

Hello Sherman

How did reaching out to your theme developer go? Did they have any code for adjusting this area?

Thanks
Courtney 🙂

[Courtney]

Hi Becky

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Thanks
Courtney 🙂

[Courtney]

Hello Richard

Events Calendar Pro does have licensing for multisite in the fine print. You may not need that level of a license though. How many sites within your multisite are you planning to install the plugin on?

It is worth noting that using a lesser license on multisite will require manual updates and may not notify admins of the update being available. This issue is due to some of the constraints of multisite.

Thanks
Courtney 🙂

[Courtney]

Hello Martin

I’ve submitted the bug for a fix, and will notify you as soon as that update is available. Until then, you could approach this workaround 2 different ways:

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.single-featured-image-header img {display: none !important}

OR

.tribe-events-event-image img {display: none !important}

Sorry for this inconvenience.

Thanks
Courtney 🙂

[Courtney]

Hello Frans

I have just observed this happening on my own site and another client’s site as well. I’ve submitted the bug for a fix, and will notify you as soon as that update is available. Until then, you could approach this workaround 2 different ways:

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.single-featured-image-header img {display: none !important}

OR

.tribe-events-event-image img {display: none !important}

Sorry for this inconvenience.

Thanks
Courtney 🙂

[Courtney]

Hello Michelle,

The issue seems to be in using the

featured=false&

In your link. If you remove that, the link will display results.

Does this help?

Thanks
Courtney 🙂

[Courtney]

Thanks again! Glad it looks as you’d like now 🙂

[Courtney]

Sure Steve, You should get a response soon.

[Courtney]

Thanks Geoff 🙂 Hoping all is well from here.

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hello Danielle

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello

I’m sorry to hear that. Is it essential that you have the features of Events Calendar Pro and Event Tickets Plus?

You can use Event Tickets for free, and if you don’t need the features of Events Calendar Pro, we could just swap it out for Event Tickets Plus. To do that, please send an email to support [at] theeventscalendar [.] com.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hello Jean

– Did you obtain The Events Calendar from wp.org, or from GitHub? We recommend installing it from https://wordpress.org/plugins/the-events-calendar/
– It could also be a file permissions issue. Did you install it via the wp.org ‘add plugin’ screen and by searching the directory from there, or by uploading the zip manually?

Here’s hoping we can narrow this down soon.

Thanks
Courtney 🙂

[Courtney]

Hello

Add this snippet to either your child theme’s functions.php file or use the My Custom Functions plugin.

add_filter( 'posts_clauses', function( $pass, $query ) {
    $screen = get_current_screen();

    if (
        ! $screen
        || Tribe__Main::instance()->doing_ajax()
        || 'edit' !== $screen->base
        || 'tribe_events' !== $screen->post_type
    ) {
        return;
    }

    $query->set( 'order', 'ASC' );
    return $pass;
}, 10, 2 );

Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Jess

I’m really sorry we don’t have a solution for this at this time. I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Author]

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