[Courtney]

Thanks Chris

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Courtney]

Gary

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Courtney]

Hello Gary

I tested on all those browsers and Firefox without success.

Did you by chance get the same results with all other plugins disabled and using a default theme like Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

Thanks
Courtney 🙂

[Courtney]

Hello Rance

Could you send us the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive)? We will take a look at this and test it locally.

Thanks
Courtney 🙂

[Courtney]

Hello Martin

That is weird to see this happening with Twenty Seventeen https://wordpress.org/themes/twentyseventeen/.

Have you added any customizations to Twenty Seventeen?

I would love to narrow down this conflict if you stick with this theme. I have tested using the same theme and can’t reproduce the issue myself.

Thanks
Courtney 🙂

[Courtney]

Thanks again James.

[Courtney]

Hello Sarabeth

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.tribe-events-list .tribe-events-loop .tribe-events-event-meta .event-is-recurring {
padding-top: .5rem !important;
margin-left: 1.5rem !important;
}

Let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Thanks Ruben. I look forward to helping you, should you ever need it, in the future.

Thanks
Courtney 🙂

[Courtney]

Hello Luca

Yes, Community Events https://theeventscalendar.com/product/wordpress-community-events is a different product than Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro.

Community Events has the submission form.

Thanks
Courtney 🙂

[Courtney]

Hi Michelle

Are you able to use the link I provided from the /calendar-home page to send people there? Would that work for your needs?

Thanks
Courtney 🙂

[Courtney]

Hello Geoff

We just released a hotfix update to resolve this. Thank you so much for bringing this to our attention.
https://theeventscalendar.com/hotfix-events-calendar-pro-4-4-11-1/.

Our apologies again for this issue. Now that the fix is available via an update, you can ignore the workaround code above. Just run the update and let us know if you are still experiencing issues.

Thanks
Courtney 🙂

[Courtney]

Hello Don

We do not offer trials of our plugins. However, we do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Sherman

Did the code I provided work? If not, I’d suggest reaching out to the theme developer, as that area is determined by your theme. Let me know what they say.

Thanks
Courtney 🙂

[Courtney]

Thanks Matt!

We do like to keep a close eye on anything tied back to _S.

I’m relieved that you found the issue too!

Thanks
Courtney 🙂

[Courtney]

Hello Robert

I believe the setting you want is at Events » Settings » General » Front-end recurring event instances toggle.

Can you enable this, and then look on the public view of your calendar for that? Let me know if it works.

Thanks
Courtney 🙂

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