Does not go to Event Page

[Chris]

Calendar looks great! mouse-over function works great, When you click on an event, it can’t find the event and hangs infinitely.
I have used multiple browsers with the same result. I have a feeling there is a simple answer, but I don’t know what it is. Please visit the site and tell me what you think.
Thanks for your help.

Chris O

[Courtney]

Hi Chris

I’m sorry that is happening for you.

Have you gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if this same thing happens on a default theme, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, or with all other plugins disabled.

Thanks
Courtney 🙂

[Chris]

Yes I have.

[Courtney]

Thanks Chris

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Chris]

“Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?”

Can you give me a more complete file path? I can’t seem to find that folder.

[Chris]

This reply is private.

[Chris]

This reply is private.

• This reply was modified 8 years, 10 months ago by Chris. Reason: Couldn't find the file at first, but then I did

[Courtney]

Hi Chris

Can you also reach out to the theme developer to see if they have a suggestion why this is happening?

Single-event.php should definitely appear in the folder /plugins/the-event-calendar/src/views/. I’d suggest resintalling The Events Calendars and Events Calendar Pro to see if it resolves the issue.

Please keep me posted.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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