[Courtney]

Hi Timothy

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests. To help us troubleshoot, can you provide us with a database dump?  https://codex.wordpress.org/Backing_Up_Your_Database.  Please upload your file to Google Drive or something similar and send us a private reply with a link to download it.

I can then escalate your information along to our developers for more testing on this bug report.

Thanks
Courtney 🙂

[Courtney]

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).  We recommend doing this on a staging server.

Please let me know if the issue still persists after these tests. If so, also send in the link to your .ics file for us to test with.

Thanks
Courtney 🙂

[Courtney]

Hi Sheryar

The good news is that Events Calendar Pro is not required for Event Aggregator to run. Event Aggregator will import images from Facebook events and assign them as the featured image in the post. However, I don’t believe Facebook natively handles recurring events.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Joshua

Oh I’m sorry you are experiencing this. We are aware of this bug and are working on a solution now. We will update you as soon as one is available. In the meantime, we released an extension that might help delete the duplicates. Can you give it a shot? https://theeventscalendar.com/the-events-calendar-4-5-12-1/.

Thanks
Courtney 🙂

[Courtney]

Hi Shane

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi Pascal

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com. Ask them for the upgrade from Events Calendar Pro to a bundle.

Thanks
Courtney 🙂

[Courtney]

Hi James

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hi Frans,

A simple workaround would be to make use of a different page besides events. We do offer Calendar View Shortcodes and Widget Shortcodes. You could use those on any post/page you create.

Another option that displays widgets on single events is to test how your page looks when you change these settings: Events » Settings » Display » Events template and switch this to default page template.

Would either of these work for you?

Thanks
Courtney 🙂

[Courtney]

Hi Herve

I’m so sorry about that. Unfortunately, we are unable to ensure compatibility with all plugins. Please let us know how the hunt for replacements goes.

Thanks
Courtney 🙂

[Courtney]

Hi Stephanie

Did you attach the image via email? If so, we can’t receive that. Please visit the forum and upload it from that location. https://theeventscalendar.com/support/forums/topic/switch-license-to-new-site/.

Thanks
Courtney 🙂

[Courtney]

Thanks Alison

I know it can be a bit of a pain to do this, but your dev process for updating is valuable. Too often we see clients not willing to try updates or to get a sandbox site to test with.

Thanks
Courtney 🙂

[Courtney]

Thanks Richard. I will escalate this issue for further testing. We definitely want to get this resolved soon.

Thanks
Courtney 🙂

[Courtney]

Thanks for the update Daniel. I’m glad it is working now. Do let us know if you need further help.

Thanks
Courtney 🙂

[Courtney]

Hi Pranav

I’m so sorry that is happening. That is definitely unexpected.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins except ours and WooCommerce, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Ron
https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/ might help you out. The good news: you are totally safe. We count based upon the number of scheduled or manual imports, not based upon the quantity of events.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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