[Courtney]

Hi Chelsey

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi Alex

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Mark

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Fergus

So sorry about the conflict. Without seeing your System Info, I’m going to take a guess that it is the same issues others are having, though sharing the System Info with us really helps us to troubleshoot.

Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Andy

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Ronak

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

I do see that you are on versions of WordPress and our plugins that we no longer support. I’d suggest backing up your site and using a test or staging server to run these updates, rather than trying this on a live site.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Jonathan

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Hi Verena

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Thanks and welcome Filipa. Do pop back in to the forums if you get stuck with anything.

Thanks
Courtney 🙂

[Courtney]

Sure thing Sheryar. Happy to help answer any other questions you have later too!

Thanks
Courtney 🙂

[Courtney]

Hey there

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

For the refund: It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

If you need further assistance with this process:

Please send an email to support [at] theeventscalendar [.] com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Fation

Our widgets shortcodes don’t display featured events in an obvious way. A workaround for this is to create a tag “featured” as seen on https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode, but this doesn’t exactly format featured events in a unique way.

Our calendar widget https://theeventscalendar.com/knowledgebase/featured-events/ can do this. [tribe_events view=”list” tribe-bar=”false” featured=true]

Would your theme support using a widget from Appearance » Widgets for this area? The Event List widget does have a checkmark to include Featured events.

Thanks
Courtney 🙂

[Courtney]

Hi Mitchell

On your test site, or even on the live, have you updated to the most recent version of The Events Calendar? It looks like this is out of date, and may be the source of the issue.

Thanks
Courtney 🙂

[Courtney]

Thanks for the update Kelly!

Emmanuel did this resolve the issue for you?

Thanks
Courtney 🙂

[Author]

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