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September 25, 2017 at 6:53 am in reply to: duplicate calendar entries after latest imports (from iCal feeds) #1354241

Courtney
Member

Thanks Brianne

Are you able to test out the WordPress update? I know it’s a pain, but the WordPress update was a big security issue. They retroactively added the fixes to older versions of WordPress as well and many hosts applied that fix immediately. It would be a big help to see if our update matches the WordPress core update.

In the meantime, I will ping our developers with what we’ve got here.

Thanks
Courtney 🙂

September 25, 2017 at 6:46 am in reply to: Single event view – details – Website url isn’t a hyperlink #1354236

Courtney
Member

That’s great to hear Peter. I’m glad you found the help you needed with your theme as well.

Come back again if there is anything else we can help you with.

Thanks
Courtney 🙂

September 25, 2017 at 6:41 am in reply to: Warning about license out of installs, due to aliased domains? #1354227

Courtney
Member

Thank you Victor! That is a very unique solution, but I’m sure logging it here may help others.

Do let us know if you need any other support.

Thanks
Courtney 🙂

September 22, 2017 at 7:47 am in reply to: Events not appearing in calendar #1353420

Courtney
Member

Hi Kelli

Can you open a new thread for your issue? That will help us better troubleshoot the issues. We are limited in providing technical support in our pre-sales forum. However, since this is potentially an issue that impacted all of The Events Calendar, we will give it some attention.

Thanks
Courtney 🙂

September 22, 2017 at 7:45 am in reply to: The iCal importer is exporting events to our Outlook calendar in Eastern Time. #1353416

Courtney
Member

Hi Grace

Can you tell me which way you are using to export? Is it the front end export button on your calendar?

Thanks
Courtney 🙂

September 22, 2017 at 7:43 am in reply to: Events not displaying #1353411

Courtney
Member

Great to hear Alex! Do open a new thread if any other issues come up.

Thanks
Courtney 🙂

September 22, 2017 at 7:42 am in reply to: Calendar Events Not Displaying #1353409

Courtney
Member

Hi Chelsey

Did you also run the update to WordPress core? This is a related issue with the updates they recently made there.

Thanks
Courtney 🙂

September 22, 2017 at 7:40 am in reply to: Events not showing #1353406

Courtney
Member

Great to hear Mark! Do open a new ticket if any new issues arise.

Thanks
Courtney 🙂

September 22, 2017 at 7:39 am in reply to: same issue for me also #1353404

Courtney
Member

Hi Ronak

This issue does apply retroactively to many versions of WordPress, including 4.0.19 (the version I see on file for your site) and back as early as 3.7. Unfortunately, the only solution to remedy this is to upgrade to the latest version of at least The Events Calendar and possibly also WordPress itself.

Please do back your site up, and if at all possible, use a test/staging server before pushing these changes to a live site.

Thanks
Courtney 🙂

September 22, 2017 at 7:30 am in reply to: Monthly Calendar not displaying events #1353399

Courtney
Member

Thanks Leon! Glad we were able to fix it so soon for you.
Courtney 🙂

September 22, 2017 at 7:11 am in reply to: duplicate calendar entries after latest imports (from iCal feeds) #1353387

Courtney
Member

Hi Brianne

Before taking this back to a developer, can you confirm that you are using WordPress 4.8.2 and The Events Calendar 4.5.13?

To help us troubleshoot, can you provide us with a database dump? https://codex.wordpress.org/Backing_Up_Your_Database. Please upload your file to Google Drive or something similar and send us a private reply with a link to download it.

Also, can you share a link to the iCal feeds you are importing?

I can then escalate your information on to our developers for more testing on this bug report.

Thanks
Courtney 🙂

September 22, 2017 at 7:05 am in reply to: Warning about license out of installs, due to aliased domains? #1353381

Courtney
Member

Thanks Victor. I look forward to resolving this with you.

Thanks
Courtney 🙂

September 22, 2017 at 7:00 am in reply to: Scheduled Events not Importing #1353375

Courtney
Member

This reply is private.

September 21, 2017 at 11:50 am in reply to: Refund for Purchase – Eligible Non-Profit #1352941

Courtney
Member

Thanks! Do pop back in with any support questions that you have for Community Events.

Thanks
Courtney 🙂

September 21, 2017 at 9:49 am in reply to: It doesnt appear events #1352806

Courtney
Member

Hi Irene

So sorry about the conflict. Our team announced a hotfix, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Since then, we’ve also released our regularly scheduled maintenance release. https://theeventscalendar.com/maintenance-release-week-18-september-2017/. Please run the latest updates. The Events Calendar 4.5.13 will resolve your issues I believe.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂
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