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September 21, 2017 at 5:14 am in reply to: "No results found" in month view #1352521

Courtney
Member

David

Can you share a link to your calendar and tell me a specific event that isn’t working? I’d like to go check that out.

Thanks
Courtney 🙂

September 21, 2017 at 5:05 am in reply to: The Filter Bar will not show options #1352512

Courtney
Member

Hi Jenn

I am awaiting your response to the last message in order to better troubleshoot the issue.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

September 21, 2017 at 5:00 am in reply to: Events Aggregator with Facebook recurring events #1352511

Courtney
Member

Yes Sheryar, that should work.

Thanks
Courtney 🙂

September 21, 2017 at 4:51 am in reply to: Previous button not visible #1352506

Courtney
Member

Hi Mitchell

Thanks for the link again. Is this the new install you referred to? Do you still have that test site available? If so, can you send the System Info for just this test site?

In the meantime, I will ping a developer about the “Next” issue.

Thanks
Courtney 🙂

September 21, 2017 at 4:25 am in reply to: Warning about license out of installs, due to aliased domains? #1352487

Courtney
Member

Hi Victor

Can we try the simple way to troubleshoot this first? Go to Events » Settings » Licenses and remove your Events Calendar Pro license and save. Then add it back and save again to activate.

Also, the System Info that was shared when this thread started may be out of date by now. Can you confirm that you’ve run all available updates in your site?

Thanks
Courtney 🙂

September 20, 2017 at 2:07 pm in reply to: Monthly Calendar not displaying events after update to WP 4.8.2 #1352264

Courtney
Member

Hey Troy

When the issue is as widespread as our most used plugin and the conflict occurs because of WordPress core, well – I’m impressed at just how fast our devs were able to ship as well! They were racing into action as soon as we detected that. That could’ve been a much more widespread issue, but I think we caught most of our users ready to update at the same time they updated WP core and hopefully slipped under their radars for issues.

Thanks
Courtney 🙂

September 20, 2017 at 2:03 pm in reply to: Empty month view #1352259

Courtney
Member

No worries Andri, the WordPress core update threw quite a few plugins for a loop and I was impressed how quickly teams raced to release a hotfix.

Thanks
Courtney 🙂

September 20, 2017 at 1:58 pm in reply to: Events disapear from calendar #1352254

Courtney
Member

Great Clement! So glad we got that fixed up right away for you.

Thanks
Courtney 🙂

September 20, 2017 at 11:14 am in reply to: Can somebody please sort out the mess in my account? #1352144

Courtney
Member

Hi Anthony

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

September 20, 2017 at 11:09 am in reply to: Events Calendar is not displaying #1352141

Courtney
Member

Hello Fation

I believe you are having the same issue that we crossed with a recent WordPress update. We issued an update to The Events Calendar last night to address that. Can you run that update to 4.5.12.3 and see if the issue resolves itself?

Thanks
Courtney 🙂

September 20, 2017 at 9:35 am in reply to: Display events on present day until midnight #1351972

Courtney
Member

Hi Anthony

Can you share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us? It would help me to troubleshoot your site’s settings.

Until then, here are a few tips we can check.

What do you have set at Settings » General » Timezone?

At Events » Settings » General » Timezone (at the very bottom), please update timezone data.

At the same General tab, please also scroll up to End of day cutoff and review the settings there.

After these tests, please let me know if events appear as you’d expect.

Thanks
Courtney 🙂

September 20, 2017 at 9:19 am in reply to: Imported Event not showing up in month view #1351961

Courtney
Member

Thanks Mike, I’m happy that it is working again!
Courtney 🙂

September 20, 2017 at 9:08 am in reply to: How to cancel and refund our event tickets plus purchase #1351955

Courtney
Member

Hi Skye

I’m so sorry this has happened. We would gladly go through troubleshooting the conflicts with you here.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

September 20, 2017 at 7:36 am in reply to: Events disapear from calendar #1351883

Courtney
Member

Hi Clement

So sorry about the conflict. Last night our team announced The Events Calendar 4.5.12.3 is now available, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

September 20, 2017 at 7:34 am in reply to: Event Aggregator Not Importing Properly #1351880

Courtney
Member

Hi Denise

Our developers are still working on a solution for this. We will definitely let you know as an update to resolve this becomes available.

Thanks
Courtney 🙂
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