[Courtney]

Hi Mindy

You mentioned updating WordPress, and it looks to me like you have also updated The Events Calendar and Filter Bar both. We did also release TEC 4.6 yesterday, so I’d check with that update.

I’m just a bit confused. You mentioned this is a production site (which means staging/not-live), but can’t test for conflicts. Did you mean that this site is live?

If so, can you duplicate the whole site into a private sub-directory on your host for testing or use a staging site?

Can you also send me a link to your calendar? I’d like to take a look at what is happening.

Thanks
Courtney 🙂

[Courtney]

Hi David

I would love to see that happen. I do know we have ticketed expanding our staging coverage for several leading hosts, but as of yet haven’t had a chance to implement this.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17357218-add-staging-wpengine-com-to-allowed-dev-sites.

Thanks
Courtney 🙂

[Courtney]

Hey Sharron

https://wordpress.org/plugins/the-events-calendar/advanced/ at the very bottom has previous versions available.

Can you tell me what version of WordPress you are running? Last week WP retroactively modified code dating back to very early versions to fix a security issue. That impacted many versions of The Events Calendar as well. I’m not sure that simply downgrading will resolve this conflict.

Thanks
Courtney 🙂

[Courtney]

Hi Joanne

We have a few ways to gather events from other sites. Our free plugin, The Events Calendar, makes it possible to upload events in a CSV file format.

Event Aggregator expands that plugin to include much more. With it, you can pull in events from Facebook, Google/iCal, and more. And finally, if you want to import events from another website using The Events Calendar, Event Aggregator has a setting called “Other URL” that will allow you to just paste in the link of the other site and pull the events in.

Does that answer the question? Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello

Some basic guidelines for modifying css in our plugins:

1. Start by modifying what you can at Appearance » Customize » The Events Calendar.
2. Typically, don’t change the theme or plugin’s css files, they will be overwritten on updates. To avoid this, follow the steps outlined in Themer’s Guide
3. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
4. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
5. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.

In your situation, I’d say go with Appearance » Customize » The Events Calendar » Global Elements » Link Color. Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hello Andreas

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this programdo not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Our events are technically a custom post type: https://codex.wordpress.org/Post_Types. I’d suggest giving our free and required plugin, The Events Calendar, a try. The Pro version adds on additional features such as recurring events, different calendar views, and support for shortcodes.

Is there anything else I can help you with?

[Courtney]

Hello Giacomo

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi Mark

You can import from multiple sources. Event Aggregator counts each import scheduled as an instance toward your daily limits, and does not count the number of events imported.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Thanks Craig. Glad you got it working for your situation. Let us know if you need any further help.

Thanks
Courtney 🙂

[Courtney]

Hi Jason

I hope your Irma recovery is going well. Thank you for going through all those steps. Can you tell me how your imports are working?

Thanks
Courtney 🙂

[Courtney]

Hey Luke

I can send this on to our developers for further troubleshooting but will need just a little bit more help. Can you provide us with a database dump?  https://codex.wordpress.org/Backing_Up_Your_Database.  Please upload your file to Google Drive or something similar and send us a private reply with a link to download it.

I can then escalate your information on to our developers for more testing on this bug report.

Thanks
Courtney 🙂

[Courtney]

Hi John

So sorry about the conflict. Our team announced The Events Calendar 4.5.12.3 is now available, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/ was a hotfix to address this issue. We have since released a maintenance release and a feature release. The issue is resolved in these newer versions as well.

Please update and let us know if this resolves your issues.

Thanks
Courtney 🙂

[Courtney]

Thanks Bruce

Let us know if you need any other assistance.

Thanks
Courtney 🙂

[Courtney]

Hi Richard

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi Wyatt

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

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