[Courtney]

Happy to help. Please let me know if you have further questions.

Thanks
Courtney 🙂

[Courtney]

Hi Marianne

I set your last reply as private as our forums are not private by default. There’s a little check mark to make this a private reply at the bottom of the page on our site (not by reply to emails though).

I tried to use the login & password provided to just view the events on the community page, but it has not let me in. Can you retry that and/or reset it?

Thanks
Courtney 🙂

[Courtney]

Hi Justin

The license would tally scheduled imports across all sites (not based upon individual events, but scheduled imports). https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/ might help further.

How else can I help?

Thanks
Courtney 🙂

[Courtney]

Hello Allain

At this time, we don’t have a way to provide you with that functionality. It looks like you want a combination of map and photo views. If you are comfortable with coding, you could try to achieve this yourself by starting in our Themer’s Guide.

If that seems daunting but this functionality would be worth pursuing further, we suggest: Find A Customizer.

If you think the map and photo view combination is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

[Courtney]

Hi Koptsi

I’m really not sure what may have caused this conflict. Unfortunately, we are not equipped to handle support for Category Colors as this is a 3rd party plugin. Please check in with their support at https://wordpress.org/support/plugin/the-events-calendar-category-colors.

Thanks
Courtney 🙂

[Courtney]

Hi Chris

At this time, we do not add in social media sharing options within our plugin. However, we do have a few suggestions at https://theeventscalendar.com/knowledgebase/adding-social-media-sharing-to-events/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Matthew

When you go to My Account » Licenses and select “Upgrade”, are you being asked for full price?

If so, please send an email to support [at] theeventscalendar [.] com and we can sort that out for you.

Thanks
Courtney 🙂

[Courtney]

Hi Pim

I took a look at your site and found this Javascript error: “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”

Using Your Browser to Diagnose JavaScript Errors

Do you have the Google Maps API key added in other plugins or in your theme settings?

Can you also go through Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to be sure where the conflict might be.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Mark

I’m so sorry this is happening. Unfortunately on a multisite with a personal license (or any that aren’t truly a multisite license), this is known to happen. I have requested this issue to be addressed in a future update, but do not have a timeframe on when that might happen. Unfortunately, my best suggestion is to manually update the plugins by downloading them from your account here (My Account » Downloads) and re-uploading them. Data will not be lost.

I will be sure you are notified when a better solution is available.

Thanks
Courtney 🙂

[Courtney]

Hi Carolyn

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but perhaps in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[Courtney]

Hi Chris

Oh I’m so sorry they aren’t updating for you. You should be able to go through the normal WordPress Updates method to do this. Can you confirm that Events » Settings » Licenses has your plugin licenses applied? This should make normal WordPress updates work.

Thanks
Courtney 🙂

[Courtney]

Hello John

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Hein

Before we can proceed, can you please send along your System Info? That will greatly help me to troubleshoot what might be happening.

I’d like to confirm that you’ve gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hello Marianne

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Author]

Posts