Ordered Pro but Can’t Get it To Work

[Carolyn Moor]

Hello, we ordered the pro version of our one website and for some reason when we enter the license it still shows it’s invalid. It says manually upload the plugin, but we are not sure how to do that as the only way to add on the WordPress page is by using a .zip file, but all the downloads don’t have .zip files. Can you please send us a .zip to load or help us? Thank you!

[Courtney]

Hi Carolyn

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but perhaps in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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