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November 17, 2017 at 9:03 am in reply to: Which plugins do I need to charge for premium events? #1385731

Courtney
Member

Hi Joe

I’m so sorry about that. At this time, we don’t have a way to achieve that effect.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3762678-charge-for-event-submission-and-premium-featured-e.

Thanks
Courtney 🙂

November 17, 2017 at 8:56 am in reply to: Submission Events not possible #1385723

Courtney
Member

Thanks Marianne. I’m so sorry for the time spent on this but thankful that it is working.

Thanks
Courtney 🙂

November 16, 2017 at 12:24 pm in reply to: Submission Events not possible #1385008

Courtney
Member

Hi Marianne

I believe this is a known issue that we just released an update for. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

https://theeventscalendar.com/maintenance-release-week-13-november-2017/

Thanks
Courtney 🙂

November 16, 2017 at 11:39 am in reply to: Bought the wrong plugin #1384978

Courtney
Member

Hey there

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

November 16, 2017 at 11:36 am in reply to: Non-profit license #1384971
Courtney
Member
Hi Mike

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?
Courtney
November 16, 2017 at 11:30 am in reply to: How retrieve all organizers off an event with ID organizer #1384963

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

November 16, 2017 at 11:14 am in reply to: Upgrade a license #1384938

Courtney
Member

Hi Joanne

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

November 16, 2017 at 11:07 am in reply to: Which plugins do I need to charge for premium events? #1384925

Courtney
Member

Hi Joe

Tickets for events would be handled with Event Tickets and for paid tickets:Event Tickets Plus, along with an e-commerce plugin. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

I am not sure if you would need Events Calendar Pro. Are there specific features, such as shortcodes and recurring events that you need from Pro?

Thanks
Courtney 🙂

November 16, 2017 at 10:57 am in reply to: Edit Event layout skewed #1384905

Courtney
Member

Hi Susan

So sorry this is happening for you. We’ve made a free plugin available for you that should resolve this.

Check out Advanced Post Manager.

Let me know if this resolves the issue for you.

Thanks
Courtney 🙂

November 16, 2017 at 10:53 am in reply to: Can I create 2 different types of calendars #1384901

Courtney
Member

Hello Janine

To create an additional full width calendar, I’d suggest you create a standard page and insert a shortcode to achieve the desired effect. We do offer Calendar View Shortcodes should help guide you and Widget Shortcodes would include additional ways to add calendars.

Thanks
Courtney 🙂

November 16, 2017 at 10:48 am in reply to: Refund #1384892

Courtney
Member

Hello Julius

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

November 16, 2017 at 10:45 am in reply to: I renewed the wrong product. #1384889

Courtney
Member

Hi Allan

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

November 16, 2017 at 10:04 am in reply to: Upgrade charging me again #1384856

Courtney
Member

Hi Richard

I’m so sorry about the delay. Can you tell me if you were trying to upgrade from Event Tickets Plus page or My Account » Downloads? It definitely should only charge you the pro-rated amount. I would like to replicate your method.

Please send an email to support [at] theeventscalendar [.] com to get past that.

Thanks
Courtney 🙂

November 16, 2017 at 9:53 am in reply to: How add multiple dates per event #1384838

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

November 16, 2017 at 9:44 am in reply to: Google Map Not Showing #1384827

Courtney
Member

Hi Pim

It looks like Jennifer helped you with this issue. I’ll close this thread out and as needed you can refer to https://theeventscalendar.com/support/forums/topic/date-and-time-show-incorrectly-on-post-events/.

Thanks
Courtney 🙂
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Viewing 15 posts - 2,821 through 2,835 (of 5,607 total)

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