Upgrade charging me again

[Richard Bleakley]

I’m a developer, I’ve bought a single site license for event tickets plus and now I want to upgrade to business however it’s charging me the full $149 for the upgrade. Surely I can pay the difference of $60 to upgrade?

[Richard Bleakley]

IS there anyone there? If I can’t get this sorted today I’m going to have to buy a different product

• This reply was modified 6 years, 6 months ago by Richard Bleakley.

[Courtney]

Hi Richard

I’m so sorry about the delay. Can you tell me if you were trying to upgrade from Event Tickets Plus page or My Account » Downloads? It definitely should only charge you the pro-rated amount. I would like to replicate your method.

Please send an email to support [at] theeventscalendar [.] com to get past that.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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