I renewed the wrong product.

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Home › Forums › Welcome! › Pre-Sales Questions › I renewed the wrong product.

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  • November 15, 2017 at 12:58 pm #1383863
    Allan
    Participant

    I clicked on the product that the banner said to renew, and ended up renewing Events Ticket Plus, not Events Calendar Pro. Can you please credit me for the extension into 2019 for Events Ticket Plus so that I can purchase the upgrade to Events Calendar Pro?

    Thank you.

    November 16, 2017 at 6:25 am #1384502
    Allan
    Participant

    Would you prefer that I handle this at the credit card company?

    Allan

    November 16, 2017 at 10:45 am #1384889
    Courtney
    Member

    Hi Allan

    We’d be happy to help sort that out for you.

    Please send an email to support [at] theeventscalendar [.] com.

    Thanks
    Courtney 🙂

    December 8, 2017 at 8:35 am #1401357
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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