Submission Events not possible

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  • November 14, 2017 at 7:15 am #1382448
    Marianne Steiner
    Participant

    My clients cannot submit oder change their events any more. I think, this is so since the last update.

    November 14, 2017 at 8:33 am #1382551
    Marianne Steiner
    Participant

    Meine Community kann ihre Events nicht mehr bearbeiten. Wenn sie einen neuen Event erstellen, können sie keine Serientermine eingeben. Ich bitte um sehr schnell Hilfe.
    Es handelt sich um folgende Website: http://elternbildung-aargau.ch/events/community/add

    November 15, 2017 at 1:14 pm #1383882
    Courtney
    Member

    Hello Marianne

    Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

    Also, double check for any other updates available (Dashboard » Updates). 

    Please let me know if the issue still persists after these tests.

    Thanks
    Courtney 🙂

    November 16, 2017 at 1:21 am #1384319
    Marianne Steiner
    Participant

    This reply is private.

    November 16, 2017 at 6:19 am #1384491
    Courtney
    Member

    Hi Marianne

    I set your last reply as private as our forums are not private by default. There’s a little check mark to make this a private reply at the bottom of the page on our site (not by reply to emails though).

    I tried to use the login & password provided to just view the events on the community page, but it has not let me in. Can you retry that and/or reset it?

    Thanks
    Courtney 🙂

    November 16, 2017 at 6:47 am #1384534
    Marianne Steiner
    Participant

    This reply is private.

    November 16, 2017 at 12:24 pm #1385008
    Courtney
    Member

    Hi Marianne

    I believe this is a known issue that we just released an update for. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

    https://theeventscalendar.com/maintenance-release-week-13-november-2017/

    Thanks
    Courtney 🙂

    November 16, 2017 at 12:46 pm #1385026
    Marianne Steiner
    Participant

    Hi Courtney,

    I just did the update and it’s working again – so I wasted time today! Thank you for the support. I’m going to bed now, here in Switzerland it’s dark night.

    Marianne

    Von meinem iPad gesendet

    November 17, 2017 at 8:56 am #1385723
    Courtney
    Member

    Thanks Marianne. I’m so sorry for the time spent on this but thankful that it is working.

    Thanks
    Courtney 🙂

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