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December 18, 2017 at 7:52 am in reply to: Location Search and Keyword Search not working #1407828

Courtney
Member

Hey Hillery

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

I tested your search bar on the calendar view (vs the list view that you linked to) and was able to get expected results from the search keyword and location.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

December 18, 2017 at 7:43 am in reply to: Generated iCal file has an empty first row, breaks import #1407822

Courtney
Member

Hi Ville

Glad you found the issue. Let us know if we can help you with anything else.

Thanks
Courtney 🙂

December 18, 2017 at 7:39 am in reply to: The import being fetched is not queued up for importing. #1407819

Courtney
Member

Hi Fabel

Can you share the link that you are using to import events? I’d like to test this on our end.

Thanks
Courtney 🙂

December 18, 2017 at 7:34 am in reply to: Upgrading to Pro #1407812

Courtney
Member

Hi there

The Events Calendar users don’t have to create an account with us as it is a free plugin.

Along with your license, you received a link to download your plugin. If not, you can get there by going to My Account » Downloads on our site. When you download the plugin, it will be a .zip file. From there, go to Plugins » Add New. Then select “Upload” and upload the zip file.

Your license should be automatically applied, but you can check this at Events » Settings » Licenses.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 7:26 am in reply to: add woo commerce #1407806

Courtney
Member

Hi Vanina

It looks like your account has Events Calendar Pro only at this time. Can you tell me more about selling your course? I’d like to help you determine if Event Tickets Plus will do what you are hoping.

You can see our ticket plugin in use on our demo site: https://wpshindig.com/event/event-tickets-demo/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 6:11 am in reply to: Events Calendar Pro on staging server #1407759

Courtney
Member

Hey there

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 6:06 am in reply to: Error on website + is license renewal really that expensive? #1407757

Courtney
Member

Hi there

Yes, the annual renewal is approximately $89. That provides you ongoing updates as well as access to the support forums.

I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum.

I’d recommend you go through the Testing for Conflicts steps to see if that resolves the issue.

Thanks again
Courtney

December 18, 2017 at 5:54 am in reply to: Filter Bar is not showing up #1407742

Courtney
Member

Hi Brenda

Our Filter Bar can only be viewed on the default events page. At this time, we don’t have a way to display Filter Bar using a shortcode.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6138297-filter-bar-as-a-widget.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 5:46 am in reply to: Problems with google calendar import #1407736

Courtney
Member

Hello!

I tried importing your link and was able to get the results:

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

December 18, 2017 at 3:37 am in reply to: Upgraded from 200 to 1000 Imports #1407665

Courtney
Member

Hi David

The same license is all that is needed. I do see your import limits should be at 1000 per our records as well. It can take a little bit for our servers to see the change. Did you check this immediately after purchase? If you check this again, are you still seeing the same results?

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 3:32 am in reply to: Community Events #1407662

Courtney
Member

Hi Stephen

Community Events does require that you are using the free plugin: The Events Calendar.

Events Calendar Pro is a separate product with its own features.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 18, 2017 at 3:26 am in reply to: menu. #1407656

Courtney
Member

Hi there!

A quick option – go to Appearance » Menus » Custom Links and add yoursite.com/events to the menu.

I’m afraid that we’re not equipped to provide further technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

December 18, 2017 at 3:16 am in reply to: what to do to get and try events calendar #1407648
Courtney
Member
Hi Donald

The Events Calendar and Event Tickets are both free plugins that you can try out.

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
If you are accepted in or if you purchase any of our other products, we will send you an email containing links to download your purchases.

Is there anything else I can help you with?

Thanks
Courtney 🙂
December 18, 2017 at 3:10 am in reply to: Different Event View in sidebar #1407641

Courtney
Member

Hi there Christof

Events Calendar Pro and our free The Events Calendar both have an “upcoming events” widget that should do the trick. Pro offers more filtering features within this widget, as seen in my screenshot below:

You can see the way this would display on the front of a website on our demo site: https://wpshindig.com/about/ (lower right sidebar area).

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 15, 2017 at 3:34 pm in reply to: Events This Week Calendar View #1406853

Courtney
Member

Hi Rob

Themer’s Guide https://theeventscalendar.com/knowledgebase/themers-guide/

Find A Customizer https://theeventscalendar.com/knowledgebase/find-a-customizer/

Week view is only available to Events Calendar Pro users, not The Events Calendar. You can take a look at our standard week view (not customized) on our demo site: https://wpshindig.com/events/week/.

Does that help?

Thanks
Courtney 🙂
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