[Courtney]

Hey Will

Glad you got this working. I’ll close out this thread for now but let us know if you have any other questions.

Thanks
Courtney 🙂

[Courtney]

Hi Dave

So sorry about that. I’m not sure how that might’ve happened. In the meantime, I’ve send a link along to our refunds representative.

Please also submit a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hi Jason

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/?  You can start with step 2 if needed.

See also: Why am I being told my license key is out of installs?.

Thanks
Courtney 🙂

[Courtney]

Hey there

You’ll want to review https://theeventscalendar.com/knowledgebase/tribe-commerce-paypal/.

I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi Javier

Do you have another account with us? It looks like your existing license was expired and not renewed. We’d be happy to offer 30 refund for a current license if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hey Mike

1. Yes, you can schedule imports from many sources. Our import limits work by reviewing how many times per day you have a schedule initiated. https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

2. https://theeventscalendar.com/knowledgebase/creating-hub-site-event-aggregator/ can show you how to assign categories to scheduled imports.

3. No, Event Aggregator is a service primarily residing on our servers to parse the data as it imports to your site. When the license expires, our servers will stop processing data and your site will then stop receiving imports.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Mario

mysqli_query() mysql server has gone away

I checked in with a few others about the errors you are seeing. This may not be a memory issue but a problem connecting to the database. Please review these with the hosting company. https://matomo.org/faq/troubleshooting/faq_183/ can explain more.

Thanks
Courtney 🙂

[Courtney]

Hi Karen

So sorry for the delay. I was testing out the solution Hunter offered and found a way to still achieve this for you.

Add this snippet to either your child theme’s functions.php file, , a custom plugin, or use the My Custom Functions plugin. 

add_filter( 'tribe_community_events_max_file_size_allowed', function() {
    return 1048576; // 1MB
} );

I’ve tested this, and it does alter the image upload size Community Events permits.

Important notes: Community Events does not control the server, so if the server is configured to only allow 524288 bytes then that is all that will get through (in this case, for you, I doubt that will be an issue, but worth bearing in mind).

If you need further help with this custom work, please see our Custom Development resource area.

Thanks
Courtney 🙂

[Courtney]

Hey there

You can change out the background color and font color of the featured events, but it will not add the event date to those entries.

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.tribe-events-adv-list-widget .tribe-event-featured .tribe-mini-calendar-event {
    background-color: #fff;
    color: #666;
}
.tribe-events-adv-list-widget .tribe-event-featured .tribe-events-title a {
    color: #666 !important;
}

.tribe-events-adv-list-widget .tribe-event-featured .tribe-events-duration {
    color: #666 !important;
}

If you’d like to get the dates to display, you can see our Themer’s Guide for a starting point on seeing this through further on your end.

Otherwise, you could hide the dates and align all the events with this:

.tribe-events-adv-list-widget .tribe-event-featured .tribe-mini-calendar-event {
    background-color: #fff;
    color: #666;
        margin-left: -22px;
}
.tribe-events-adv-list-widget .tribe-event-featured .tribe-events-title a {
    color: #666 !important;
}

.tribe-events-adv-list-widget .tribe-event-featured .tribe-events-duration {
    color: #666 !important;
}
.tribe-mini-calendar-event .list-date  {
    display:none;
}

Let me know if either of these work for you.

Thanks
Courtney 🙂

[Courtney]

Hi Kieran

We are working on support for adding users to a calendar account but on a single calendar for our new service, Loxi.io.  You can get started with a free trial today and see if it will meet your needs.

Folks will be able to have their own calendar accounts and switch from one calendar to another in the UI, but it will still effectively be one calendar per account.

Events Calendar Pro does not have built in functionality to configure multiple calendars either.

Both can handle filtering using event categories and embed/display a calendar of specific events. However, the “All Events” link will still be everything in the account or events on your site. Does that clarify things?

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Troy

That is a nice view. Unfortunately, that would take a lot of customization work. You can see our default view options on WP Shindig Demo Site https://wpshindig.com/events/. Do note, this is almost all of our plugins enabled and activated to see. In the top right corner, check out the “View As” toggle to see our different views.

If you feel like you still want to use our products and get things customized, read our Themer’s Guide as a starting point. Custom Development can be useful if the coding work exceeds your availability too.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Julian

We’d recommend not including the ticket in the series at all. If you don’t mind the event not appearing within the the series (See All link on single events, you can create a recurring event and then edit the single event to separate it from the series. Then place a ticket in the single event. This would expedite entering the details of the event series and support tickets, but would break the “See all” recurring link option.

Would this work for you?

Thanks
Courtney 🙂

[Courtney]

Hey Julian

We’d recommend not including the ticket in the series at all. If you don’t mind the event not appearing within the the series (See All link on single events, you can create a recurring event and then edit the single event to separate it from the series. Then place a ticket in the single event. This would expedite entering the details of the event series and support tickets, but would break the “See all” recurring link option.

Would this work for you?

Thanks
Courtney 🙂

[Courtney]

Hi Matt

We’ve received your request. Funds should reach your account within 5 – 10 business days.

Thanks
Courtney 🙂

[Courtney]

Thanks Torsten

I am going to log this as a bug. We really don’t want the ability for you to select a default view that isn’t enabled. Thank you for working with me through all of these options to get this resolved.

Courtney 🙂

[Author]

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