[Cliff]

It’s frustrating, disappointing, and a time-waste when things mess up this badly. Of course, we are sorry about this.

Our refund policy and request form is at https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know if there’s anything more you’d like me to help with on this support ticket.

[Cliff]

Excellent! Have a great weekend.

[Cliff]

Interesting. Glad you smartly figured it out. 😉

[Cliff]

Great. Glad to hear it.

[Cliff]

Glad to hear it.

[Cliff]

Hi. Sorry that happened for you.

I’ve seen that the “Your Start Date returned no results. Please adjust your Start Date.” message can appear even when the issue is actually something else entirely — just something to be aware of.

I tried your iCal URL in an iCal Validator and the issue is that it’s returning zero events.

I verified the result by downloading the .ics file from your iCal URL and opened with a text editor, and the Validator is correct that there are zero events.

I tried the code snippet on my local testing site again and it worked as expected. Maybe following our Testing for Conflicts Guide would help.

Please let me know how things go for you.

[Cliff]

Hi. This was a bug that was recently fixed.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Awesome job, Sarah. Thanks, Frank, for letting me know that solved your issue.

[Cliff]

Hi Justin. Thanks for your purchase and for the system information report.

I see you have The Events Calendar and Event Tickets Plus installed, but you also need to install the free/core Event Tickets plugin.

Please let me know if you need any further help.

[Cliff]

Hi Dean. Thanks for your purchase and for the screenshots.

You need to obtain the installable .zip file for the add-on plugin from your Downloads and then upload/install/activate it on your WordPress site.

Please let me know if you need any further help.

[Cliff]

I believe I understand what you’re asking for, but we’re limited in helping with customizations, per our Scope of Support / Terms.

I’ve helped point you in the right direction. If a CSS solution is satisfactory (even for just the short-term), you could easily hide the ones you want removed. If you want a checkbox to act differently, you could check it or uncheck it in PHP or via jQuery.

[Cliff]

Those times are in UTC, as stated after each row’s date and time. Maybe that will help them make more sense. I don’t see any WP_DEBUG errors there, just that you have our plugin’s logging turned on (I’m guessing you enabled The Events Calendar’s debug mode in addition to WP_DEBUG).

Since I couldn’t reproduce the issue and another one of your sites couldn’t reproduce the issue, I can really only continue assisting you if you provide your full system information report while in Testing for Conflicts Mode. In this case, please also share your System Information report from your other site where the iCal Importer is working properly for the iCal URL in question.

Thanks.

[Cliff]

Sorry, I don’t, but tribe_get_custom_fields() or tribe_get_option( ‘custom-fields’ ) might come in handy.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

I understand, Sabine. Thank you for your candid feedback.

I can tell you that our forums were recently updated to not auto-close tickets in Pending Fix status so I’ll put it in that.

While this code is untested, it might help you achieve what you want until such time that the feature is released:

/**
* Allow HTML in custom field names.
*
* @param array $fields
*
* @return array
*/
function allow_custom_field_name_html( array $fields ) {
$revised_field_list = array();

$alternate_names = array(
'I agreed to the terms and conditions' => 'I agreed to the <a href="#">terms and conditions</a>'
);

foreach ( $fields as $name => $value ) {
if ( isset( $alternate_names[ $name ] ) )
$name = $alternate_names[ $name ];

$revised_field_list[ $name ] = $value;
}

return $revised_field_list;
}

add_filter( 'tribe_get_custom_fields', 'allow_custom_field_name_html' );

and then also copy (not move) /wp-content/plugins/events-calendar-pro/src/views/pro/modules/meta/additional-fields.php
to [your-child-theme]/tribe-events/pro/modules/meta/additional-fields.php
and edit this new file to as follows:

replace:
<dt> <?php echo esc_html( $name ); ?> </dt>

with:
<dt> <?php echo $name; ?> </dt>

Maybe it’ll work for you; maybe it won’t. You’ll need to verify and vet the code on your own if you do want to try it.

[Cliff]

Thanks for the update. I’m glad to hear we’re at least moving in the right direction.

I’ll wait to hear back from you on this topic…

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Author]

Posts