[Cliff]

Hi Alejandra.

Thanks for your support over the years.

Then answer is “no”. There’s no special translation stuff in our PRO add-on.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)

You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it. We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum, but you may want to know about our free support forum (for bug reports and users helping each other — no usage support provided by us)

Have a great day.

[Cliff]

Ryan, I was asking how you accomplished the CSS tweaks you had already implemented. There are a variety of ways you could have done it, and I wasn’t certain from your previous replies how you implemented your custom CSS. Sometimes people think they’re doing one thing when they’re really doing another, and I was trying to confirm. Thank you for confirming.

Just as an FYI: the theme folder method that you’re using is documented at https://theeventscalendar.com/knowledgebase/themers-guide/#customizingstyles

The code that implements the custom stylesheet from your theme is from https://github.com/moderntribe/the-events-calendar/blob/4.2.4/src/Tribe/Asset/Events_Css.php#L45-L54

I didn’t see a mobile equivalent for it, but you could add media query selectors in your theme’s tribe-events.css file.

Here’s a video I made trying it out on my localhost testing site demonstrating the tribe-events.css theme override working as desired.

We’re limited in helping with styling customizations, per our Scope of Support / Terms. I was trying to better understand where you were and where you were wanting to get to — so I could possibly pass along a few styling tweaks (typically needing more CSS specificity) — but I’ll leave all of that to you, in line with our Terms.

Regarding the use of !important, that really shouldn’t ever be needed when customizing our plugin. You could leverage body classes or a variety of other selectors to make your CSS rules more specific to avoid using !important

To your question of loading a separate tribe-events-mobile.css theme override file, I think that’s a valid idea to bring up to the team. If you’d like, you can suggest that at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

I hope this reply is satisfactory, but if it’s not, please feel free to reply so I can further assist.

[Cliff]

My apologies for that mistake about boolean. You are correct that the value of _EventHideFromUpcoming is a “yes” string if that box is checked.

While I can’t help with your code overall, your NOT EXISTS is probably working correctly, since _EventHideFromUpcoming actually does exist for all events. So you should check that it != ” or that it !=”yes”

I hope that gets you over the finish line for this. Let me know.

[Cliff]

Thanks for testing.

Could you please verify whether or not it’s all events experiencing this?

I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Ken. Sorry to see you go (maybe we’ll see you again in the future), but we have a pretty great Refund Policy. Please complete the form at that link and let me know if you have any follow-up questions.

[Cliff]

Okay, so you have already made the changes you wanted, right — so what else do I need to help with?

How/Where did you add these changes (CSS code)?

[Cliff]

I installed the theme and noticed:

• the theme adds this meta box to the Events edit screen in wp-admin
• line 54 of /wp-content/themes/noo-ivent/includes/post_type_for_metabox/event-metabox.php is where the meta box gets added
• The tribe_events post type actually gets registered by the Noo iVent Library plugin they recommend you install — registered at line 68 of /wp-content/plugins/noo-ivent-library/admin/post-type/noo-speaker.php

Also, just some typos in the theme’s code to pass along to the theme developers:

• they spelled “schedule” as “shedule”
• they spelled “speaker” as “spearker”

So, finally, you’ll need to finish discussing this with your theme’s support.

[Cliff]

Great. I’m glad you got it working now.

[Cliff]

If you’d like to provide an annotated screenshot and link to where that screenshot came from, I can probably help you find more CSS specificity for what you’re wanting.

[Cliff]

Hi, Chris. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• How to Migrate Just the Content and Media You Specify to a New Site (not our content but may help)
• Our free support forum (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi, Christine.

Event Tickets Plus, our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin, enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

Without ET or ET+, you can already display a price without selling any tickets. So you could display $20 on the event and then sell the tickets off-site on your own other site.

However, ET+ does have Attendee Meta functionality that can collect additional information, like T-Shirt Size, per ticket sold. And you could customize the code to send the site admin an email every time a ticket purchase email gets sent to the customer.

To be clear, though, you would either use ET/ET+ or your off-site ticket sales billing system — unless you just have “free” tickets online that state an amount is due at the door or however else you’d word that.

To answer your last question, there is an Attendees Report available per event, but not one for all events. Feel free to add that suggestion at our plugins’ UserVoice page. This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can. Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Regarding customizing specific words/phrases, please reference Changing the word ‘events’ to something else and let me know how things turn out for you.

Thank you.

[Cliff]

Hi. I see at your link that your class is .chzn-results, when, by default, the class is .chosen-results

I’m not sure if it’s WP-Types or something else, but something is changing the class names.

If it’s WP-Types, you might want to ask their support how/why this might happen. Why would they code it in this way?

[Cliff]

This reply is private.

[Cliff]

Hi Albert.

We definitely do not have sub-events, although it’s something we’ve discussed in the past — specifically for scenarios like conferences where there’s a single “main event” with many sub-events.

However, I didn’t find that as an existing feature request at our plugins’ UserVoice page. Please do search for it or add your feature request there. This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can. Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

You might want to consider using Event Categories as described at our Multiple Calendars KB article.

Our Event Tickets Plus product has an Additional Information functionality that can be used for asking questions like “meal type” per ticket. However, these aren’t able to charge different prices. It’s more for scenarios where the ticket price includes a free t-shirt and you ask their t-shirt size.

Per event, users can view which tickets they’ve registered for. And for RSVP-type tickets, they can change from “Going” to “Not Going”.

There isn’t currently a way for an admin to purchase for someone, other than completing the purchase form for them just like they could themselves. For example, if you, Albert, are on the phone with a purchaser, Sally, you could enter Sally’s name, email, and any other information and submit the form online for her. Then she’d get the email confirmation for the ticket.

Events Calendar PRO adds features like recurring events, Map View of events, and more. However, Event Tickets and Event Tickets Plus (linked above) are what you’d need for these things.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Author]

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