[Cliff]

Hi mauitime (cool name).

Sorry you’re having this issue. It’s not something we’ve seen other users report, which typically means it’s an issue just on your site.

From your system information report, it looks like you’re not using the latest versions available, which is probably the issue here. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If that doesn’t do it…

It sounds like you followed our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) to see if that helps narrow down the cause of this. I’d do this again after you’re on all the latest versions.

I’d also suggest enabling WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while creating a recurring event, editing an existing recurring event, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You might also be interested in a plugin like WP Crontrol or WP Cron Status Checker (third-party, not guaranteed or supported by us).

Referencing the information at https://www.godaddy.com/community/Managing-WordPress/Wordpress-Wp-cron-editing/td-p/7043#lineardisplaymessageviewwrapper_1 might also be helpful.

I hope you’re able to figure it out soon. 🙂

[Cliff]

Hi Joseph.

Sorry you’re experiencing this.

I’m not sure why your http://socialgathr.com/index.php/calendar/ is a blank white page.

I see from your URL that you have PATHINFO links. I’d suggest asking your host how to resolve that. I’d also suggest asking how to get an upgrade to your PHP 5.4.45 to at least PHP 5.5 or 5.6. PHP 5.6 or greater is what WordPress recommends.

Since this obviously shouldn’t be happening — the blank white page — I’d suggest looking into getting better hosting but also follow these recommended troubleshooting steps for your own site:

Please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Avada is compatible. However, they essentially include a copy of our core plugin in their theme and therefore there’s a bit of a delay in their updating it whenever we release an update.

I’m not sure what about Avada might currently be throwing errors for you, but we can test if you want to confirm the issue. Just tell me how to reproduce it (what links to go to or whatever).

Or, better yet, report the issue to Avada because the theme is the one responsible for integrating with our plugin if they say they’re supporting our plugin.

ThemeForest has a list of themes that say they’re compatible with our plugin. We don’t keep a list of our own.

I hope this information helps. I’d definitely point you to Avada’s support if this is the only thing holding you back moving forward with their theme.

[Cliff]

To answer your question about deleting the plugin:

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

===

If you get a blank white page when visiting your Plugins page, please reference https://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death

It points you to resolve errors in a similar manner that I suggested in my initial reply.

I hope you’re able to figure it out quickly.

[Cliff]

iCal Importer has been replaced by Event Aggregator but other than that, yes.

Re-reading what you wrote previously, the difference is not having to do the export manually. Instead, you copy the iCal export’s URL… so, yes.

Sorry this isn’t clearer. Again, this is why we have the feature request I linked to in my initial reply.

[Cliff]

I’m very glad to hear that. 🙂

[Cliff]

Hi Jeff.

I’m not sure how I can help with your customization (which we cannot provide such in-depth help for, per our Scope of Support / Terms), but I can give you a few details about the Community Events form “page”… It’s not a page or a single custom post type or even an archive.

It’s created via WP Router, which you can read a bit about at http://ben.lobaugh.net/blog/35542/wordpress-creating-new-routes-custom-urls-with-wp-router

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

This reply is private.

[Cliff]

It sounds like you’ve got an understanding of how this can work.

I hope it works well for you.

[Cliff]

Monica, I believe you’d need to reference the Themer’s Guide and override this file:

/wp-content/plugins/events-calendar-pro/src/views/pro/single-venue.php

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Here’s a code snippet to help get you started:

https://gist.github.com/cliffordp/36d2b1f5b4f03fc0c8484ef0d4e0bbbb

I hope it helps.

[Cliff]

No, that’s the actual code from our plugin… it’s in the internationalization/translation format for WordPress strings.

So you want to translate Site Fee: %s per order in the tribe-events-community-events text domain.

So the Site Fee: %s per order string is really all you need to worry about if you’re using the code snippet at the bottom of https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

[Cliff]

Stephanie, if you navigate to each event category then you can view the iCal export link at each URL like this one from our demo site: http://wpshindig.com/events/category/wp-meetups/

I hope this answers your question. Let me know if it doesn’t.

[Cliff]

You might try this code snippet:

https://gist.github.com/elimn/c47fb3e65d437c2479bd

It merges the existing tax query, unlike the other snippet. Note that others have reported that it does not work with Ajax queries.

I hope this helps.

[Cliff]

Basically, what happens is that WordPress handles the feed for the tribe_events custom post type. We just hook into it, I believe with the code at https://github.com/moderntribe/the-events-calendar/blob/4.3.2/src/Tribe/Rewrite.php#L126

I can’t advise how/if you might be able to generate a feed of Past Events, but I hope this clarifies how things work.

[Author]

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