[Cliff]

Stefano, thanks for the details.

We state in our Compatibility with WooCommerce Extensions article that we don’t monitor and test all of WooCommerce’s extensions with our plugins and therefore don’t claim any specific compatibility or integrations.

However, since it’s displaying in the Price area, which comes from Event Tickets Plus’ get_price_html() method (which get’s the WooCommerce product’s price HTML) in the Tribe__Tickets_Plus__Commerce__WooCommerce__Main class in this file: /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php

That method gets either ET+’s get_regular_price_html() or WooCommerce’s get_price_html() method (different from ET+’s method of the same name) for either WC_Product_Simple or WC_Product.

Then all that is filterable via tribe_events_wootickets_ticket_price_html.

Since I doubt Groups for WooCommerce hooks into any of ET+, I’d guess WooCommerce’s own get_price_html() is in play here.

You might ask WooCommerce’s support for a code snippet to resolve this. The above information should help you, your developer, or Woo’s support. I hope it does help get you to a solution.

Please let me know how things turn out.

[Cliff]

Chris, sorry you’re experiencing this.

Might you have an adblock or privacy type of browser extension active?

I’d suggest trying another browser or even another computer if that’s easy enough for you to test.

If that doesn’t help, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if you’re then able to.

If still no joy, then please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

[Cliff]

Hi again, Michelle.

All of your Events pages are appearing the same way as your Events Map.

Technically, all the /events URLs are WordPress archive views for the tribe_events custom post type. And all the /event (singular) URLs use the single post view for the this post type.

That information may help if you need to ask your theme developer about this situation.

You might first try playing with this setting: wp-admin > Events > Settings > Display tab > “Events template” option — to see if changing it makes things work better for you.

If that doesn’t work, I’d suggest asking your theme author how-to for the tribe_events custom post type views.

We don’t provide theme support, per our Scope of Support / Terms.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Michelle. Sorry you’re experiencing this.

I clicked around your site for just a sec and also found http://www.theglobalyogi.com/events/category/music/ is acting the same way.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

You’re very welcome. Have a great week.

[Cliff]

Excellent. I’m glad to hear you’ve got things working how you want them. 🙂

[Cliff]

In that case, please use this snippet instead of the other one I provided you:

https://gist.github.com/cliffordp/e7177522eac641bf2051a363a29b2af1

Let me know how it goes for you.

And thanks for the kind words! I shared them with the team. 🙂

[Cliff]

Gregg, we cannot provide such advice as we do not continually test the themes as they get updated (or don’t when our plugin does update). I know we have many users who run the Divi theme (also by Elegant Themes) so I’d assume that works.

This is why we try our best to help provide troubleshooting steps when it’s apparent the theme is the issue, but we don’t actually integrate with themes or continually test any of them. The only ones we’re really committed to are the WordPress default themes like TwentyFourteen, TwentyFifteen, TwentySixteen, etc.

Ironically, most themes you pick that don’t mention specific integration with our plugin are probably the ones that would integrate most seamlessly because our plugin would essentially be free to do its own thing. Again, themes that say they work with our plugin probably do something customized to make it unique.

Recently (a few months ago), we also provided a copy of the theme we use for our demo site. You can download that theme at the bottom of http://wpshindig.com/about/ but we aren’t in the theme business and don’t provide support for the theme. It probably has less options than every other theme out there too, since I believe it’s pretty bare-bones.

Honestly, this is the biggest downside to the modularized way WordPress works. It’s not an issue specific to just our plugin.

For themes that say they integrate with our plugin, I’d suggest running their demos through Google’s markup tester and see if it’s pleasing to you vs our demo site’s markup.

Let me know if there’s anything more I can help with here.

[Cliff]

Joseph, I’m unclear what exactly was the solution, but I’m really glad you were able to resolve it. Thanks for letting me know.

When will the events not be limited to a certain number to be added onto the site?

There is no limit from our plugin on how many events you can enter into your database. Are you possibly speaking of a display limit somewhere or maybe something different?

FYI: In the future, please know that, in our forums, we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for each separate issue in the future. Thanks for your understanding.

[Cliff]

Please provide your entire code snippet that is in your functions.php

[Cliff]

You’re welcome. 🙂

[Cliff]

Thank you for that, Sally.

Yes, exactly. This is why a dedicated push/pull/sync sort of solution, like the UserVoice thread I linked to in my initial reply, would be useful.

And here’s a possible reference for a more customized export of your content: https://managewp.com/wordpress-migrating-content-and-media (not sure if it’s still 100% current)

[Cliff]

I’m glad to hear that.

Do you want the word “Product” changed throughout your entire WooCommerce, or only on the Cart and Checkout pages?

[Cliff]

Kara, sorry that didn’t work. We make it a point not to login to customers’ sites.

Does the issue still happen if you switch to Twenty Sixteen theme and deactivate all non-Modern Tribe plugins?

[Cliff]

I am, of course, sorry to hear of your dissatisfaction. It’s never ideal for a customer to feel stuck between the support of 2 separate products/companies.

We state in our Scope of Support / Terms that we do not provide support for integrating our plugin with any particular themes.

Any theme that states it supports our plugin, like these at ThemeForest, is stating they’ve implemented/integrated our plugin into their theme. We are not claiming that our plugin works with their theme. Some themes do minor integration, like making the styling match. Other themes do more in-depth integration, like re-arranging elements on the page, even adding new data to be displayed or removing data that we normally display.

For your specific situation with metadata, I don’t know why their theme would do what they do; that’s a question for them.

If you need some coding help beyond that of your theme’s support, you may want to reference our documentation and list of known customizers.

All of us who handle support is also the sales support team. We answer pre-sales questions in the Pre-Sale Forum, and forum support is the only support we provide, as stated in those Scope / Terms links, above.

Sorry again. We definitely want to be of help to you and others in your situation, but we cannot provide support for all themes out there. We take the approach of coding our plugins to WordPress best practices and that usually means it works well with all themes that do the same. However, some themes, like I said, take a more opinionated approach to integrating with our plugins. Sometimes this is really appreciated by users and sometimes the opposite, like in your case.

The good news, if you do switch themes, is that your data in our plugin should still be there since it isn’t reliant on any specific theme.

Please let me know if you have any follow-up questions on this topic. If you’d like to share something with management, you can reply to this thread, either in a Public or Private response, and I’ll pass it along to them.

[Author]

Posts