[Cliff]

This reply is private.

[Cliff]

Hi Jon.

I just tested the snippet from that article and it works for the WooCommerce order email sent to both the customer and the admin.

If it’s not doing that for you, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins — but make sure that snippet is still running) and see if that helps narrow down the cause of this.

[Cliff]

Hi Marina. Thanks for your detailed topic here.

I’ve filed this as a bug for our Event Tickets Plus add-on, since the RSVP tickets from Event Tickets core plugin does operate as expected (failing if the required fields aren’t completed, which don’t get displayed until the quantity is greater than zero).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

In the meantime, you might want to use this code snippet to default all tickets to a quantity of one:

https://gist.github.com/cliffordp/5b57df71be8b52f595817ddbf81acdab

Please let me know if this was helpful.

[Cliff]

Thank you for doing that testing.

Since it is a conflict with your theme, you should contact your theme author for support, asking why this is happening.

We can only provide support for WordPress default themes like TwentyFourteen, TwentyFifteen, TwentySixteen, etc.

If you do find out what the issue is from your theme author, please let us know.

[Cliff]

Ah, yes. I was able to reproduce that. Thank you very much for that good find!

I’ve reported this bug to our developers.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

You’re very welcome. We’re all glad to help!

[Cliff]

You’re welcome, Sally. And thank you.

Stephanie / Amanda, please let me know if you have any follow-ups to this thread.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

No worries.

Please complete that refund form for the Eventbrite Tickets purchase.

Separately, please visit your Licenses and click the Renew button next to Event Tickets Plus.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

This reply is private.

[Cliff]

This reply is private.

[Cliff]

Hi, Nigel. Sorry you’re experiencing this.

I tried to replicate this on my local testing site but couldn’t.

Since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). A link to your site and a video screen recording of you demonstrating the issue could help in this case too.

Let us know what you find out.

Thanks.

[Cliff]

Hi Michael.

If you run the “Sales by product” report, it’ll provide you information per ticket type (so 3 Products in your case).

Reporting by Event isn’t currently available.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

I’ve heard talk internally of adding more “management” type of features to TEC / ET+ so it should definitely be added if it’s not already there.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

Thanks.

[Cliff]

Hi Devon. Thanks for your question. A few separate things to note here:

1)

Gergana offered a great snippet just as an example how to execute your shortcode within PHP. Her answer is correct that you would use do_shortcode(), just like she demonstrated. Thanks, Gergana!

However, it sounds like your initial question wasn’t exactly what you were after, which is okay. 🙂

2)

Our tribe_events shortcode does not currently support the “category” argument/parameter/option, which is why it’s not working for you as expected. This functionality is on our to-do list for the future.

I’ve marked this thread to receive a reply once this functionality is released. I cannot guarantee when it will be, as it’s in development.

I appreciate your understanding and patience on this issue.

3)

I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

It sounds like you’re looking to make a customization of the archive/loop of events, for which you should use template overrides, documented in our Themer’s Guide, instead of a shortcode.

Once yoursite/events/list looks how you want it to look, then implement the shortcode on your homepage if that’s where you want to display your events.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

 

Thank you.

[Cliff]

Hi Lars.

1)

Please try this code snippet (you’ll need to modify it to suit your own site):

https://gist.github.com/cliffordp/acfde15af9cea91af4fbec168182fd1d

2)

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11732886-delete-past-events

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Fabrice. Thanks for your detailed report.

The only place I found tribe_the_next_event_link() in use is in /wp-content/plugins/the-events-calendar/src/views/single-event.php

Here’s a video of my local testing site where everything appears to be working fine for me: https://cl.ly/2f2d3g3C1s1a

If I did test it correctly, then it’s not a bug and you should follow our recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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