Renewed the wrong license

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  • November 11, 2016 at 11:16 am #1191096
    Tamara
    Participant

    I renewed the wrong license. I meant to renew event planner pro not eventbrite. How should I proceed? Can I transfer the payment?

    November 13, 2016 at 9:44 am #1191621
    Cliff
    Member

    This reply is private.

    November 13, 2016 at 9:47 am #1191622
    Tamara
    Participant

    lol. Sorry! I meant Events Tickets Plus. I need to renew that license NOT the Eventbrite one.

    November 13, 2016 at 7:07 pm #1191685
    Cliff
    Member

    No worries.

    Please complete that refund form for the Eventbrite Tickets purchase.

    Separately, please visit your Licenses and click the Renew button next to Event Tickets Plus.

    Please let me know if you have any follow-up questions on this topic.

    December 5, 2016 at 8:35 am #1201573
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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