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June 26, 2018 at 2:56 pm in reply to: Events calendar Outlook ical fails due to Invalid TZID value #1562284

Cliff
Member

Not anytime soon… It’s been logged for a long time, and supporting nonstandard template tags within iCalendar files isn’t high on the priority list.

However, if TZID;X-RICAL-TZSOURCE=TZINFO:America/New_York worked for you — since that time zone string is standard — you could use the tribe_ical_properties filter to accomplish this customization: https://github.com/moderntribe/the-events-calendar/blob/4.6.18/src/Tribe/iCal.php#L445

Please reference https://theeventscalendar.com/tips-working-wordpress-actions-filters/ if you are not sure how to get started with WordPress action and/or filter hooks.

June 26, 2018 at 2:41 pm in reply to: How to Add Category Colors? #1562266

Cliff
Member

You bet! Happy to help.

June 26, 2018 at 2:40 pm in reply to: Json categories feed #1562265

Cliff
Member

Thanks for confirming.

Please reference https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/#a-living-swagger-io-documentation and let me know if you have any follow-up questions on this topic.

June 26, 2018 at 2:30 pm in reply to: Help with back end speed #1562260

Cliff
Member

Glad to hear that setting helped. Yes, the “events per day” is for the front-end only.

I see you’re on PHP 7 so that’s better than older versions, but 7.2 is recommended by WordPress.

Because PHP 7 is probably sufficient to not be considered “slow”, you might check into other settings, such as memory, caching, PHP ini, cleaning up your database, and possibly asking your web host for ideas.

How many Posts or Pages do you have? If you have 200+ Posts and that admin page isn’t slow, maybe we can look a bit further into this.

June 26, 2018 at 2:21 pm in reply to: dequeue unneeded styles (bumpdown, common-admin, buttonset, etc.) #1562258

Cliff
Member

Thanks for confirming and for sharing those.

I moved this thread to Filter Bar’s Help Desk, logged the bug internally, and marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee if/when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Anything else I can assist with for now?

June 25, 2018 at 4:22 pm in reply to: geocoding not working #1561194
Cliff
Member
Hi. Sorry you’re experiencing this. I’m guessing a WP_DEBUG message is at play here…

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.
June 25, 2018 at 4:19 pm in reply to: Tribe Get Event Link? #1561193
Cliff
Member
Hi. Sorry you’re experiencing this.

How did you get to this URL?

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.
June 25, 2018 at 4:14 pm in reply to: Events calendar Outlook ical fails due to Invalid TZID value #1561191

Cliff
Member

Hi, Anthony. This is a known issue — Outlook doesn’t support the same time zone format that everyone else does.

We have it on our eventual to-do list to incorporate https://github.com/sabre-io/vobject (or possibly another solution once we begin work on this). This thread should receive an update if/when this functionality is released.

Please let me know if you have any follow-up questions on this topic.

June 25, 2018 at 4:03 pm in reply to: Payment gateway and pre-sale questions #1561188

Cliff
Member

Correct (WooCommerce or Easy Digital Downloads).

June 25, 2018 at 4:02 pm in reply to: go directly to checkout #1561186

Cliff
Member

Hi. This snippet may provide what you’re wanting:

https://gist.github.com/cliffordp/f148a9cacd726e5a86ffeda2d2e204c1

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Please let me know how this goes for you.

June 25, 2018 at 3:56 pm in reply to: Not Working…? #1561181
Cliff
Member
Hi. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.
June 25, 2018 at 3:55 pm in reply to: How to Add Category Colors? #1561180

Cliff
Member

Hi. Thanks for your interest in our plugin suite. For event colors, The Events Calendar Category Colors exists but is a third-party plugin, not endorsed or supported by us.

Please let me know if you have any follow-up questions on this topic.

June 25, 2018 at 3:54 pm in reply to: Json categories feed #1561179

Cliff
Member

Hi, João. I’m unsure how you’re wanting to get this? Are you wanting to get upcoming events within a certain Event Category (which is possible via our REST API)? Or are you wanting to display something custom via shortcode? I’m a bit confused since you mentioned JSON, categories, and shortcode.

June 25, 2018 at 3:49 pm in reply to: Discounts on Ticket Quantity – aka Variable Pricing #1561166
Cliff
Member
Hi, Jonathan. Thanks for your interest in our plugin suite.

It may be possible but isn’t explicitly supported by Event Tickets Plus (ET+):
- https://theeventscalendar.com/knowledgebase/compatibility-with-woocommerce-extensions/
- I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6388546-support-woo-product-variations-within-event-ticket
Please do add your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.
June 25, 2018 at 3:45 pm in reply to: Which plugins are best #1561161

Cliff
Member

Hi, Katherine. Thanks for your interest in our plugin suite.

Our Community Tickets (CTix) add-on requires a PayPal account that has Split Payments enabled (https://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/), which is no longer supported by PayPal by default, so you’ll want to first figure out if you’re able to get that approved.

If you have that enabled, then the next step is figuring out if any conflicts exist with your theme and other plugins, such as WC Vendors (which we do not test with).

If you use Event Tickets Plus (ET+), each WooCommerce ticket is create as a hidden Product (doesn’t appear in your WooCommerce Shop).

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.
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