[Casey D]

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

[Casey D]

Alright coldtowne, thanks so much for your patience!

I was given a bunch of new information today, through emails from our support manager and the Eventbrite VIP support team. It helped paint a fuller picture of this situation.

First of all, my timezone hunch was completely inaccurate, but thanks for looking into that. But we’ll ignore that theory from here on out. 🙂

From what I understand, of the 200+ events you have in your system, every one of them abruptly lost its connection with Eventbrite sometime late last week. One of your admins has gone through and painstakingly recreated many of the connections, but not all.

Even on events that are linked though (Level 3-5 Showcases Improv), there is no iFrame for the Eventbrite ticket purchasing. So you are hardcoding the Eventbrite urls with ‘Buy Tickets’ buttons into the body of the events so that users can still purchase tickets.

I’d like to recreate the problem on your site, so that we can track it down and figure out a solution. However, because it is on a live site I have limited options. With the credentials given to me, I created a private event on June 1st called ‘TRIBE TEST EVENT‘.

With your permission, I’d like to make this June 1  WP event a live published event (temporarily), so that I can reproduce the issues you are having. Specifically I’d like to investigate that it takes 90-180 seconds to connect with the Eventbrite API, that the WP event remains connected to the newly create Eventbrite event, and that the expected iFrame does or does not show up.

If you have a test/staging/development environment, I would prefer to test on there instead.

On my own local development server, on a website I call ‘http://events.plugin/’, I was able to connect a WP event to Eventbrite with no problem. So far, we believe the issue is localized to your site, and don’t yet believe it is a larger issue.

Does this make sense? Thanks again for your patience.

Let me know if I can explain anything else! I believe this is a good synopsis of everything that has happened, and how we would like to approach it.

I’ll wait for your explicit permission before creating a temporary test event (or for credentials to a staging environment) before proceeding.

Cheers!

– Casey Driscoll

Some events are linked with Eventbrite

 

Missing iFrame for purchasing tickets even if they are linked. Also a hardwired ‘Buy Tickets’ button.

 

Most events don’t aren’t linked though

 

Expected iFrame functionality at http://wpshindig.com/event/the-events-calendars-eventbrite-wordpress-demo/

[Casey D]

Hello saintjo,

Thanks for contacting us. I believe this code is what you are looking for https://gist.github.com/michael-cannon/6701832

I tested it out and here is the exact code that will do what you want

function tw_remove_menu_pages() {
remove_submenu_page( ‘edit.php?post_type=tribe_events’, ‘edit-tags.php?taxonomy=post_tag&post_type=tribe_events’ );
remove_submenu_page( ‘edit.php?post_type=tribe_events’, ‘tribe-app-shop’ );
}

add_action( ‘admin_menu’, ‘tw_remove_menu_pages’, 999 );

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Hello rldesign,

Thanks for contacting us! I believe this should be a relatively easy problem to solve.

Our plugin has a built-in system for designing the output of calendars. We call this functionality template overriding. If you check out our Themer’s Guide for all the information.

Since it seems like you’re upgrading from an older system, you just have to do a small tweak to make everything run smoothly.

If you FTP into your site, in your theme directory you should notice a ‘tribe_events’ folder, along with a ‘week.php’ file inside that.

/wp-content/themes/espresso/tribe-events/week.php

In the ‘tribe_events’ directory, create a new folder called ‘pro’, then move ‘week.php’ into the new ‘pro’ folder. The end result is this:

/wp-content/themes/espresso/tribe-events/pro/week.php

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Hello cbzen,

Thanks for contacting us, this is an interesting situation.

When I see events listed like posts in this fashion, my immediate question is if there is an actual ‘Events’ page created, with a slug created in the db. This could be something that might lead to this behavior. I don’t believe this is the issue here, but it might be worth checking.

I’ll contact some devs on this as I’ve discovered some weird behavior. If you see their main demo page, the rendering you are experiencing is their default, so at least it’s not too weird/unexpected. http://demo.woothemes.com/canvas/

Here is a bizarre thing though if you first go to http://beniciaevents.info/events/, then add ‘month’ to the url, then go back through the browser to just /events. If I do those actions in order, I get the right ajax response to show the list of events. Not sure what that means, but I’ll contact a dev to find out.

– Casey Driscoll

[Casey D]

Hello laurenmantecon,

Thanks for upgrading! Can you post a specific problem link or event? I did a quick scan of your events and couldn’t find what you described.

I bet it is a relatively simple markup issue, and we just need to jostle some code around.

For documentation purposes, here is the tutorial I think you were referring to: https://theeventscalendar.com/adding-featured-images-to-month-view/

– Casey Driscoll

[Casey D]

Hello ovdb,

Congrats on upgrading! Once we get this sorted out I’m sure you’ll love it. 😀

Sorry you’re experiencing this right from the start! A few things could be at play here.

First, it might be helpful to check out our primers. They’re quick videos that will bring you up to speed quickly. Especially this recurring events video; it might have the answers you’re looking for.

Other than that, could I get some more details? It will help if I can reproduce the problem from this end.

It would help to get some more info too. Could I get the answer to these questions?

– Do you have a public link I can link I can look at? The more specific to the problem event the better.
– In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?
– Are you using latest versions, The Events Calendar 3.5.1 and The Events Calendar Pro 3.5.2? Since you just upgraded I’m assuming you are, but it is worth checking.

Does this make sense? I’m sure we can get you up and running soon!

Cheers!

– Casey Driscoll

[Casey D]

Hello nysci,

Thanks for contacting us. There is a javascript conflict with your theme or one of your plugins. More than likely your theme, because of the nature of the error (it can’t find the right html element)

In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello marcosnoy,

Thanks for contacting us.

I’m not exactly sure why it would change after update, but I do know this is currently a small design upgrade we’re working on an upcoming release. At times there is a discrepancy between the WordPress date/time format and how our plugin displays it, especially for non-American formats (sorry!)

Here is a quick tutorial that should fix your problem though. https://theeventscalendar.com/support/forums/topic/single-event-page-using-wordpress-date-format-but-event-overview-not/

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Hello pedalon,

Thanks for contacting us! The Filterbar and Events Calendar Pro are different plugins with different functionality.

Filterbar: https://theeventscalendar.com/shop/wordpress-events-filterbar/
Events Calendar Pro: https://theeventscalendar.com/shop/wordpress-events-calendar-pro/

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello again aberdeb!

Can you link to specific examples or give a bit more detail. Maybe even add a screenshot?

I’d love to help but I don’t know your system like you do, so it’s hard to figure out! 🙂

I see some photos are there in the ‘Photo View’, but not on all. Which one is the trouble maker?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello talkissheep,

Thanks for contacting us!

This path is the path for the core plugin:

/home/content/20/3709520/html/leervine/leervinetestsite/demo/wp-content/plugins/the-events-calendar/

If you already have it installed there is no need to install it again. Your system will yell at you because that folder already exists.

I’d like to know what plugins you have installed already. In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello 3md,

Thanks for upgrading! Sorry you are experiencing this right from the start!

There is currently a known bug in which the license tab displays no fields. Sorry about that! The update should be in the next release.

For now though, your Pro plugin should function just fine without a license.

There may be some confusion between the version numbers too; they are out of sync.

– The Events Calendar (free) is currently at 3.5.1
– The Events Calendar Pro is currently at 3.5.2

If you just upgraded, these are the versions I assume you have. They currently don’t match and that’s ok!

Can you expand on this part?

If I upload the Pro version of the plugin it won’t have my events.

This is a common misunderstanding, but you must have both plugins installed, the free and the Pro versions. The Pro is just an addon and you won’t be able to do anything without the free version installed first.

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello masterwsone,

Thanks for contacting us!

I’ll need a bit more info in order to help you out.

– Is this using the WooCommerce plugin?
– In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?
– Below is the general url for attendees lists. Can you confirm that is the url you are on? What happens when you are on that page?

/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=132

Cheers!

– Casey Driscoll

[Casey D]

Hello jforth,

Imgur is a really great site for uploading and sharing screenshots. Here are some tools that may work well with it.

http://imgur.com/tools

– Casey Driscoll

[Author]

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