Failed Plugin Install

[talkissheep]

I have purchased the Woo Commerce Tickets plugin. I followed the very first steps of https://theeventscalendar.com/support/documentation/events-calendar-pro-new-user-primer/

But it won’t let me even upload your plugin. I get this message when I attempt this: ” Destination folder already exists. /home/content/20/3709520/html/leervine/leervinetestsite/demo/wp-content/plugins/the-events-calendar/

Plugin install failed.”

But I have checked my files via FTP, and the file doesn’t already exist. Also, when I upload the WooCommerce Tickets plugin i get the message in my WordPress Dashboard to install the Events Calendar plugin.

[Casey D]

Hello talkissheep,

Thanks for contacting us!

This path is the path for the core plugin:

/home/content/20/3709520/html/leervine/leervinetestsite/demo/wp-content/plugins/the-events-calendar/

If you already have it installed there is no need to install it again. Your system will yell at you because that folder already exists.

I’d like to know what plugins you have installed already. In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[talkissheep]

This reply is private.

[Casey D]

Hello talkissheep,

Thanks for the info. This is confusing, sorry about that! Did you ever have it installed? I wonder if the FTP is timing out and detecting a duplicate, or something weird like that.

Would it be possible to get FTP access? We rarely do this but it will probably be the fastest solution. If this is possible please send it through in a private reply, of course.

Cheers!

– Casey Driscoll

[talkissheep]

This reply is private.

[Casey D]

This reply is private.

[talkissheep]

This reply is private.

[Casey D]

Hello talkissheep,

Tickets are controlled within the actual event, half way down the page.

 

WooCommerce will require you to make some pages (shop, checkout, etc), but you should NOT have pages for The Events Calendar. Our plugin uses ‘virtual pages’ (slug/permalink/route rewrites for your devs). So if you have an ‘events’ page you should delete it.

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello talkissheep,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Author]

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