[Brendan]

Hi there,

Thanks for your patience. We have a dev looking into this and I will get back to you as soon as I have word on a fix.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for email support and sorry you are having issues. Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

You just need to go into you account and click on License Keys. Here you can remove the license key from any old or development sites.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi Jim,

Sorry maybe I read this wrong. If you are trying to sell tickets on your site and on eventbrite depending on the venue, you would need Eventbrite and Event Tickets plus. Event Calendar Pro gives you additional features like shortcodes which will enable you to show events on various pages on your site. So, looks like you would Need all Events Calendar, Events Calendar Pro (both have to be installed), Event Tickets/Event Tickets Plus (both have to be installed), and Eventbrite Tickets.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi Chris,

Still investigating and we may need to try a new license key. Can you check for me in Events > Help and look at the Aggregator status? Please send a screenshot of that.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hi Sean,

Thanks for emailing support. All you need to do is purchase a new license and with that license you can copy the new license key and add it to your site under Events > Settings > Licenses.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. You will not have a problem. Basically you log into your account, remove the development domain and our site will automatically pick up the new domain.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi Christian,

I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Looks like a conflict with jquery. Usually in these cases, the theme may be making a call in the functions.php in your theme. Looking at that file, do you see any jquery references?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. With the events tickets plus plugin, it works with woocommerce so you can make users first sign up for an account. Once they have any account, its like any ecommerce site. They will be able to log back in, see their purchased event tickets, etc.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

The Event Aggregator will import whatever is in the event info and date/time.

thanks,
Brendan

[Brendan]

Thx Patrick,

One of our techs will get to you there.

Brendan

[Author]

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