[Brendan]

Hi there,

Thanks for emailing sales. With community Tickets your users can setup tickets for their events and this way you do not have to give them admin access to your sites. Unfortunately there is no way to export these to an outside site.

Thanks,
Brendan

[Brendan]

Hi Luke,

I have canceled this product and requested a refund back to your PayPal account. Please allow a few days for processing.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing Sales. The events calendar only works on the WordPress platform.

Hope that helps.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi Jeff,

Thanks for emailing support and sorry you are having issues. When you go to Events > Settings > Tickets are any of the boxes checked in the “Login Requirements” section?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with the license. I do see you bought a new license and I see one recently expired. Can you go into My Account > License Keys and see if your domain is connected to the old license? If so, click “Disconnect Now” and it should automatically connect to the new license. Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are experiencing issues. Can you add a new event so we can see on our end? This event looks like it has passed. Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

Thanks,
Brendan

[Brendan]

Hi there,

Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Sometimes we do run promotions. The bundle promotion and non-profit is what we have currently. You can read more about our promotions here: https://theeventscalendar.com/deals-coupons-discounts/

Thanks,
Brendan

[Brendan]

Hi there,

So it looks like the previous support rep was trying to be helpful with providing code. Its not part of service level but I did run this code through and see that it works. Looks like there are a few warnings but I am able to scroll through events for each month and go back to the previous month.

So what you are saying is when you remove this snippet, your site works?

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so. Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!

Brendan

[Brendan]

Hi there,

Please update to the latest version of the plugins and let me know if that fixes the issue.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hi there,

Thanks for emailing support. Once you create a series of events you cannot modify them with hooks or filters to add unique text. You can break an event out of the series and that completely removes it so you can edit it. Either way, there is no automatic process available for this type of feature.

Thanks,

Brendan

[Brendan]

Hi There,

You are correct. With CSV, you would have to manually add/setup the additional fields. Once you go to import you will have a preview screen where you can match up your import to those fields.

Hope that helps.

Thanks,
Brendan

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