[Brendan]

Hi Andrew,

Please note that questions regarding our free plugins (The Events Calendar and Event Tickets) should be directed to our community forums on wordpress.org. You can also get access to our premium support forums, where we are able to offer a more in-depth level of support, by purchasing a premium license. If you already have a license, please login and head over to our premium forums – we’ll be happy to help you there!

Thanks,
Brendan

[Brendan]

Hi Minda,

Thanks for the screenshots. When you go to the event, is the box checked that says “Display attendees list” ?

Thanks,

Brendan

[Brendan]

Hi Iban,

Glad to hear you fixed it! Let us know if you need anything else. I will go ahead and close out this ticket.

Thanks,
Brendan

[Brendan]

Hi there,

Unfortunately not yet. We have a bug report and its on our list of things to fix very soon but I do not have an ETA from devs. I have you marked down so as soon as its resolved, you will get a notification.

Sorry for the incovenience!

Thanks,
Brendan

[Brendan]

Hi David,

I will go ahead and close this ticket out. Please let us know if you need anything else.

Thanks,

Brendan

[Brendan]

Hi Gurdeep,

Sure thing. Let us know if you need anything else.

Thanks,

Brendan

[Brendan]

Hi Minda,

Thanks for the email and sorry are having issues. The contributor role should be able to see the entire list of attendees for an event. So once your contributor logs in, can you send a screen shot of what they see?

Thanks,

Brendan

[Brendan]

Hi Juan,

Please note that questions regarding our free plugins (The Events Calendar and Event Tickets)
should be directed to our community forums on wordpress.org. You can also get access to our
premium support forums, where we are able to offer a more in-depth level of support, by
purchasing a premium license. If you already have a license, please login and head over to our
premium forums – we’ll be happy to help you there!

Thanks,

Brendan

[Brendan]

Hi Gurdeep,

Here is what i see when I go to the site:

[Brendan]

Hi Sarah,

One thing I can suggest is for you to manually alter the total_sales custom field in the WooCommerce Product Page that is associated with the ticket. This will update what you see on attendees and should help to properly increase your stock. You can also manually increase the stock on the Edit Event page, where you edit your ticket.

In terms of manually setting each order to Complete, in order for tickets to process, that is expected behavior. Here is our article on managing order with tickets for your reference:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

I hope this helps, let me know how it goes!

Thanks,
Brendan

[Brendan]

Hi Iban,

Unfortunately we are not able to log into your account. However, I have seen this before with a theme conflict. One question would be does this happen on mobile as well or does the error disappear?

Thanks,
Brendan

[Brendan]

Hi Thorsten,

Yes, as long as its on one site you can use it as often as you would like.

Thanks,
Brendan

[Brendan]

Hi Myla,

Log in directly to your account and then click on the shopping cart icon on the top right. Make sure nothing is in your cart. If there is something, just delete it. Then go back to My Account > License Keys and click the renew button for your product. This will add the product new in the cart and then you should be able to renew it. Let me know if you have any issues with all of that.

Thanks,
Brendan

[Brendan]

Hi Robert,

Thanks for the email! Yes, with the Events Tickets Plus you can sell tickets which uses WooCommerce. In WooCommerce, you will be able to select PayPal as the method of payment.

Hope that helps!

Thanks,
Brendan

[Brendan]

Hi Beth,

Sorry for the delay. It appears to be a bug in our system and we are looking into fixing it. This same thing is happening with a few other customers as well. Once we get it resolved, we will send you an email. Once again, I apologize for any inconvenience.

Thanks,
Brendan

[Author]

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