RSVP function not working properly

[iban]

Hi,
I have set up an free event where I would like to collect attendee information.
I’m quite sure I have configured it correctly, but when I went to test it I get the following message on the user front end:
“Please fill in the RSVP confirmation name and email fields” (please see attached pic)
I have also attached a screen capture of the admin backend for your reference.
I’m running version 4.6.1.1.
Thanks
Marco

[Brendan]

Hi Iban,

Thanks for email support. Sorry you are having issues with the RSVP. Let’s see what we can do to troubleshoot this.

First, are you logged out of your admin when trying to RSVP?

I also see you have tried the following:

• Deactivated all other plugins? <b>Yes</b>
• Switched to a default theme? <b>Yes</b>

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

[iban]

Hi Brendan,
Thank you for your reply. I tried all steps: being logged out, deactivating plug-ins and switching back to twentyseventeen theme. Unfortunately nothing happens, I still get the same error message in all cases.

The website is not live yet, so I could give you WP access if necessary?

[Brendan]

Hi Iban,

Unfortunately we are not able to log into your account. However, I have seen this before with a theme conflict. One question would be does this happen on mobile as well or does the error disappear?

Thanks,
Brendan

[iban]

Hi Brendan,
I managed to fix it. It was also happening on mobile. But it was because I removed some CSS and therefore the last part of the RSVP was not showing. I fixed it, so the problem is solved.

Thanks!

• This reply was modified 8 years, 5 months ago by iban.

[Brendan]

Hi Iban,

Glad to hear you fixed it! Let us know if you need anything else. I will go ahead and close out this ticket.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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