[Brook]

For sure that makes sense. I assume you are using a spreadsheet program to manage this data, then export as a CSV. If you copy/paste the location information to a new sheet, then export that as a new CSV, you now have the venue CSV ready! Follows these steps:

1. Go to CSV Import > Venue, select your venue CSV
2. When importing a CSV it asks you to match up the columns of your CSV with fields in our plugin. Select the venue street address from your CSV as both the name and address of the venue
3. Import your unaltered Events CSV that you already made. When it asks you for the venue name, set that as the street address.

You’re done!

– Brook

[Brook]

Howdy again,

I can appreciate where you are coming from. I wish it were humanely possible. For a bug like this it can easily take a developer a couple hours to isolate the cause of it, restructure the code to fix it, and research any other areas of the code that might be impacted and adjust them as well. But, that’s just the beginning. Then our QA team will test that the specific issue is fixed, then they must go on to do a full pass of the plugins. Often times 2 or more plugins will be affected by a change. So the QA team must go though, click on every page, try out every setting, and often revisit every page (which number in the hundreds) with every variation of our settings (we have close to a hundred). This process often takes 20-30 hours per plugin. So we like to run through that process after doing multiple bug fixes and features additions, that way we do not have to spend 20-30 hours on each and every bug fix and can just do it once at the end for a collection of them. Once we go through that, we release it as a new version of our plugin.

While we have a large team of developers and quality assurance folks to help speed this up, this process still takes a few weeks. Please let me know if you have any questions. I hope you can understand. I really wish I could give you a fix today, but this is not something that is possible. We do however offer full refunds within 30 days of purchase. Even if you are outside of that window, I would gladly go to the bat for you and try and get you one if you are unsatisfied with our service. We definitely don’t want you to pay for something you’re not happy with.

Cheers!

– Brook

[Brook]

 

Thanks for the feedback Joe. It seems to like you are picturing venues to be more complex than they are in our plugin. A venue is an address. All fields are optional for a venue. It can have a phone number or an email, but it does not need one. Even all of the address fields are optional, so if you only know the city of the venue or the state, that’s fine too. A venue does not even require a true name, but it helps to give it one. Commonly the name of the venue is the street address of that venue, and with a CSV import it is easy to just import the street address as both the name and street address fields.

In your case it sounds like you have a lot of venues with no address. That’s no problem, import them with the venue field blank. If they do have a street address, were I you I would copy the address column(s) of your CSV into a new venue CSV. Then import that as a venue CSV. Make the venue name the street address as well as the actual address by duplicating it in your CSV. Then when you go to import your events and it asks you which field is the venue name, say the street address field is the venue name. For rows with no street address, it will import without a venue attached and thus be an addressless event. For rows with a street address, it will find your venue that you just imported. And that’s it!

Does that all make sense? Do you still foresee a problem? In my mind a venue is an address, and that’s how our plugin designed as well. To date I have never seen any feedback that this complicates things from people who have used it.

Cheers!

– Brook

[Brook]

Thanks for elaborating and giving the theme a test. Intermittent issues are a pain to troubleshoot, there is no doubt.

Based on your description of the error page and “Are you sure you want to do this?” confirmation, it sounds like a page I have never seen before. That is what led me to conclude it is probably a conflict. I believe something might be hijacking the Community page, or adding erroneous stuff to it.

Would you be able to take take a screenshot of the page(s) that you have described when the error happens? If so, then please post them here so I can have a look too. It might help reveal what is hijacking the page, and help us narrow down the conflict. Further, would you mind if I submitted some test events to try and reproduce the error on your site? I can label them all as tests in the title so you will know which ones to trash.

It is still possible we will need to do a full conflict test. Sometimes it’s unavoidable. But, I’d like to help you try everything we can first to narrow it down. One thing that comes to mind is a caching plugin or setup. When logged in users never have a problem, but logged out ones do often caching is to blame. Logged in users never see cached pages, but logged out ones will. Further intermittent issues can frequently be caching problems.

Cheers!

– Brook

[Brook]

Howdy Melinda,

Absolutely we do! We have two easy ways to export. One button adds a given event to your Google Calendar, and the other will download an iCal with is compatible with Outlook, Mac Mail, iPhones, and so forth. Does that sound like what you are looking for?

Cheers!

– Brook

[Brook]

Howdy Sharon,

Thank you very much for taking the time to report something that could be a bug! Would you mind sharing a copy of that email? If you check the box “Set as private reply” in your response, then only I will be able to see it. From there I can click the link and investigate further.

Cheers!

– Brook

[Brook]

Howdy Richard!

I am sorry that is giving you trouble. That is indeed a bug, and we have put together a fix for. We are releasing 3.11 shortly, probably within 24 hours. When you update to 3.11 the link should appear again.

Let us know if you have any questions or anything. Cheers!

– Brook

[Brook]

Thank you for sharing the image Zachary. That helps explain this perfectly. What you want is definitely possible. WordPress provides a great solution. In the upper right on that page there is a link to “Screen Options”. Click on that, and then uncheck any columns you wish to hide. With fewer columns displayed, the title area will naturally widen to fill the space.

Just so you know this happens when you are running plugins that add columns to all Custom Post Type pages like Events. Sometimes they just add too many columns, and WordPress can’t show them all without scrunching things together. Hence why if you hide some it fixes the problem.

Cheers!

– Brook

[Brook]

Howdy Cesua,

Thank you for taking the time to report a bug. We have received a couple reports of that problem, and want to release a fix for it soon. A fix for this is scheduled for our 3.12 release. 3.11 is going to be released tomorrow, and 3.12 a few weeks after.

Please let me know if you have any further questions. I’d be happy to help. Cheers!

– Brook

[Brook]

Howdy Phillipe,

That is definitely a feature we’re considering implementing. If you would like to see it as well, please vote on it here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6118326-notify-event-organizer-of-ticket-purchase

Let me know if you have any more questions. Cheers!

– Brook

[Brook]

You’re very welcome Martin. That sounds like a good interim solution. However, if all goes according to plan the iCal importer should be released tomorrow. If we find any bugs in our final tests though, there might be a small delay while we fix them.

Cheers!

– Brook

[Brook]

Ahh that makes sense! Yeah an unexpected end of file error usually happens when the plugin download is interrupted. It can just be a brief dip in an internet connection that causes it. But redownloading should fix. I am glad it’s working, thanks for sharing the solution!

– Brook

[Brook]

Thanks Tim! I am really happy you got it working. That’s great news.

If it seems to be working pretty well for you now, would you be interested in sharing your regular expression for any future viewers of the topic?

– Brook

[Brook]

Howdy Jeremy,

I am truly sorry this has been a source of frustration. We want you to be as happy as possible, and will gladly give you a refund. When the refund happens outside of the credit card processor’s 30 day window we have to jump through some hoops on our end, but I believe it is still possible. If you would not mind emailing us your receipt email or a copy of your order number then we will handle the rest. Just email “support” at this website URL and it will start the process.

I wanted to first address your concern about a refund. The bulk of your topic though is asking why this is happening, and so I do want to break that down for you. WordPress runs most all content through a function called wpautop(). That function has a storied history of odd behavior, and this is a good example. Evidently when Eventbrite switched to all-caps for their HTML tags they broke compatibility with WordPress’ HTML parser.

We are working on a shim between Eventbrite and WordPress that will lowercase all of EventBrite’s <UL> style elements to <ul>, and are currently testing it out. Our latest fix can actually be pasted as a snippet in your theme’s functions.php file:

function lowercase_eventbrite_html( $args ) {
$args['event.description.html'] = preg_replace_callback( '/(<\/?\w+)(.*?>)/', 'callback_strtolower_tags', $args['event.description.html'] );

return $args;
}

function callback_strtolower_tags( $matches ) {
return strtolower( $matches[1] ) . $matches[2];
}

add_filter( 'tribe_eb_api_sync_event', 'lowercase_eventbrite_html' );

We are going to be doing some more tests with that code in the coming weeks, and if everything passes muster we will include it in the Eventbrite importer and fix this for good.

Please let me know if there is anything else I can do for you, Jeremy. Again it pains me to see our plugin causing you difficulties and frustration. We take these complaints very seriously, especially about something that our team spends so much time and blood polishing. There have been a couple large hiccups this year that have caused difficulty. I want you to know that the second time it happened we took many steps and implemented some new systems to put us on a more direct line of communication with Eventbrite, that way when they do make changes in the future they will be unlikely to suddenly break our plugin.

Thanks!

– Brook

[Brook]

Howdy Luc,

There should not be a file called that in that folder. However, if you wish to modify Month view checkout these files:

• public_html/wp-content/plugins/the-events-calendar/src/views/month.php
• public_html/wp-content/plugins/the-events-calendar/src/views/month/single-day.php
• public_html/wp-content/plugins/the-events-calendar/src/views/month/single-event.php

Does that make sense now? These are not in the Pro plugin folder, but as those directories show they are in the Core plugin folder “the-events-calendar”.

Cheers!

– Brook

[Author]

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