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Howdy Nathan!
That’s totally doable. You can rearrange items by modifying our template files. Even better you can put those modified templates inside of your theme or child theme, that way your changes persist even after updating the plugin.
Checkout our Themer’s Guide for a detailed walkthrough on creating those overrides. The file you want to override is single-event.php. Once you get inside you will see how everything is laid out. It is pretty easy to just cut/paste something to move it.
Does that all make sense? Will that work for you? Please let me know.
Cheers!
– Brook
Howdy Toby,
I am sorry this is giving you trouble. I would love to help you figure this out.
When I visited your site all I saw was a blank white page for /events/. Not quite what you described, but perhaps it is showing you something different because you’re logged in.
Typically white pages like that are the result of a PHP error. A PHP error like this is more than likely the result of a “conflict”. In order to proceed we will need to test if a conflict is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting.
What’s the result of that test?
Cheers!
– Brook
Howdy Michel,
What is happening is that the event page is wrong on regular HTTP queries, regular site visits. But the Ajax query works. So when you click next/prev it does an ajax query and it will work. But hitting the reload button or typing in the URL will not work.
We definitely know of some reputable freelancers: https://theeventscalendar.com/knowledgebase/find-a-customizer/
You might also consider switching themes. If the theme developer has abandoned you keep in mind that the theme will likely continue have more and more problems as time goes on. It might eventually become incompatible with new version of WordPress. Just food for thought.
Let me know if I can be of further assistance. Cheers!
– Brook
Howdy Stacy,
We would be happy to help. Do you mind opening a new topic in our support area after logging in with the account you used to purchase those plugins? We need to be able to verify support access. Further, opening a new topic will help you provide some helpful information like your System Information and current diagnostic steps you have taken.
Thanks!
- Brook
Howdy Annie,
In order to do a proper theme override you will need more than the appearance editor. You will need to create a new file as per our Themer’s Guide that will override the existing one. This new file will be in your theme folder. From there it would be editted via the appearance editor, but it needs to be created first. Most people create files via FTP.
Does that make sense?
- Brook
We have confirmed this bug and are going to fix it as soon as we can. We are pretty far along with developing version 4.0.2, so it is quite possible this will not be able to make the cut for that version. However based on my managers response to this bug I’d say it’s practically guaranteed to be fixed by v4.1 at the latest.
Thanks again for the report! We will keep you posted when a fix is being pushed in a new version of the plugin. Cheers!
– Brook
Howyd Laughmasters,
Thank you for sharing your details. Since we last talked we have seen some similar issues, and are conducting an investigation to find the cause. Once we know the cause we are hoping to release version 4.0.2 of the plugin that will fix the timeshift since 4.0 issue. Thanks again for sharing everything and helping us get to the bottom of this. We will post back once a fix is ready.
In the mean time, let me know if you have any questions. Cheers!
– Brook
I am very happy to hear updating the theme helped! Thank you for getting back Linda. That is good to know.
Best of luck with the rest of your project. If you ever have any more questions please let us know. Ta!
- Brook
Interesting. Thank you for elaborating Elizabeth. It sounds like your theme probably only has the one “Page Template” option, hence why it is hiding that box.
In that case you are left with having to perform a fairly advanced modification to your theme. That’s very possibly not something that’s part of your skillset. You will usually need to know the computer programming languages PHP, CSS, and have a decent understanding of the WP API in order to modify those pages.
If you don’t have that sort of knowledge, you might contact your theme author and ask for help, or look into a different theme that does not have this issue with WooCommerce. Keep in mind too that this is an issue specific to WooCommerce, and not actually related to our plugin. Thus, if you do ask the theme author for help you needn’t mention our plugin as its not related to the problem.
Please let me know if you have any more questions.
- Brook
Howdy Thomas,
It would seem those strings are not translated. WordPress.org handles translations of plugins like ours, which unfortunately removes control from us. This makes the translation process a bit slower, but it also tends to be more accurate due to the bureaucracy involved.
Checkout the translation: https://translate.wordpress.org/locale/de/default/wp-plugins/the-events-calendar You will see there are 148 untranslated strings in German, of which 121 are awaiting approval. If you would like to speed this process up checkout the translator handbook on how you can pitch in and help translate a WP plugin (including ours): https://make.wordpress.org/polyglots/handbook/tools/glotpress-translate-wordpress-org/
I really wish there was more I could do here. To be honest I am not a huge fan of how the WordPress translations work, because it is slow and untranslated strings like yours remain while we wait. But, they are still learning and hopefully WordPress will find some way to improve soon.
Since the original issue here has been inactive for a week I am scheduling it to be archived. If anyone has similar issues please don’t hesitate to open a new topic. Cheers!
– Brook
I do appreciate your feedback, Matt. I will share it with the managers.
To be completely frank we are running behind right now on support. Since the release of 4.0 the number of support tickets has over doubled, which has proved highly unusual. And most of the support tickets are not bugs or such. This has caused our response time of less than 24 hours during the weekday, typically less than 6-12 hours, to be increased a fair bit. And I am sorry that this is causing you frustration. We did not anticipate such a high volume.
If you want a refund or anything do ask. You are outside of our typical refund window, but sometimes we can still get the funds back to you with a little bit of trickery. We definitely don’t want unsatisfied customers.
Thanks again for the feedback. Cheers!
– Brook
Thank you very very much for your thorough debugging, Douglas. I do not have Safari so I can not replicate your steps personally. But we have many on the team who do. I am going to check with one of them and have them take over from here, so they can see the problem and help works towards a resolution for it. We will get back to you tomorrow. Thank you again!
- Brook
Howdy Gary,
I understand it taking a bit. Many servers take a while to send email.
If you want to modify the email template you certainly can. This will require a bit of WP Theming knowhow to do. You will want to first create a theme override for /event-tickets/src/views/tickets/email.phpby following our Themer’s Guide. Then throw something like this in the template:
if ( $tickets[0]['ticket_name'] === 'Wait List') { echo 'Thank you for registering for our waitlist'; } else { // Put the usual tickets stuff here }This will check if the Ticket Name, what you input as the name for the ticket, is “Wait List”. If you typed this in when adding the RSVP, then it will register and show a different message instead. It depends on what you want, and part of this will require theme experience to decide, but you can then throw whatever portions of the email template you want hidden for Wait Lists within the else block. For instance you might hide the entire <table> within that block that would ordinarily list the tickets.
Does that all make sense?
- Brook
