Issues following update to Event Tickets Plus

[Richard Conway]

Hi,

I asked various questions on forum before updating and was assured that things should work but in my case they have not. I deactivated WooTickets and then installed and activated the new Event Tickets Plus. I then updated the core calendar plugin and deleted the WooTickets plugin.

Firstly I still have an error message at top of screen saying before I can use Event Tickets plus I must have latest version of Tribe Tickets. I click the link and it clearly shows I already have current version installed.

Secondly all my existing events now don’t show the available tickets. When editing an event there is no option to add tickets and when I try and enter my licence key there is no tab to do so. It’s as if my installation of the events calendar feels I have no compatible addons.

Please reply urgently as I need to fix this. I can give access to my site if you need to check what I’m saying.

Thanks
Gary

[Richard Conway]

Hi,

Please ignore earlier message. It seems I need to have Event Tickets plugin installed as well as the Plus plugin installed (did not realise). The link where the error message appears actually links the main calendar plugin which is partly why I was confused.

I can confirm all updated and working fine, even with latest WordPress 4.4. Can also confirm that I am able to add another ticket type to a sold out event, call it waiting list and select RSVP option instead of WooCommerce and it wil allow mo collect names and email addresses of people wanting to join the event.

Impressive work everyone, really pleased I switched to this from Event Espresso. I’ll certainly be updating my Event Tickets plus subscription every year if you carry on like this.

Thanks
Gary

[Richard Conway]

Hi,

Seems I spoke too soon. All working fine but when I add another ticket type called Waiting list with RSVP option the email is not generated to the customer like it says. Their details however are stored in the backend. I’ll ask someone else to test this feature too just to double check. It’s not the end of the world if they don’t receive the email as their details are at least being captured.

Thanks
Gary

[Brook]

Howdy Gary,

Pardon the delay in getting back to you here. We have been unusually bust the past week and a half.

I am happy to hear that after downloading Event Tickets it went smooth. It sounds like we need to rejigger our link to Event Tickets. That is good to know, thank you!

One thing I did not think about when we were talking about using RSVPs as waitlists is that when a user signs up for an RSVP they will get an email with a checkin code and ticket#  for that event. This could easily mislead them into thinking they are now past the waitlist and just got a true ticket. Currently it sounds like your RSVP folks are not getting this email. But that’s probably a good thing. After you have confirmed whether or not tat is happening on your site, I am wondering if we should think about making that a permanent feature for you?

Were you hoping to automatically send an alternate email when they RSVP, one that thanks them for adding themselves to the waitlist and saying you would contact them? That might be doable. Let me know if this is the route you were hoping to go.

Cheers!

– Brook

[Richard Conway]

Hi Brook,

OK I can confirm that the emails are being sent, there was just a delay. I agree that for RSVP it does generate a ticket# and QR code for checkin which could be confusing. The ticket type is waiting list however and I would hope that people would understand that they are not confirmed as coming in such circumstances.

If there was some way to edit RSVP feature so that they don’t get this ticket# or QR code or a different email is sent as you suggest that states ‘Thanks for registering for the waiting list’ that would be great, is this something that can be done easily?

I look forward to hearing from you.

Thanks
Gary

[Brook]

Howdy Gary,

I understand it taking a bit. Many servers take a while to send email.

If you want to modify the email template you certainly can. This will require a bit of WP Theming knowhow to do. You will want to first create a theme override for /event-tickets/src/views/tickets/email.phpby following our Themer’s Guide. Then throw something like this in the template:

 if ( $tickets[0]['ticket_name'] === 'Wait List') {
echo 'Thank you for registering for our waitlist';
} else {
// Put the usual tickets stuff here
}

This will check if the Ticket Name, what you input as the name for the ticket, is “Wait List”. If you typed this in when adding the RSVP, then it will register and show a different message instead. It depends on what you want, and part of this will require theme experience to decide, but you can then throw whatever portions of the email template you want hidden for Wait Lists within the else block. For instance you might hide the entire <table> within that block that would ordinarily list the tickets.

Does that all make sense?

• Brook

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