[Brian]

Hi,

Sorry for the issues you are having. I can help out.

I did check for your email and only saw one from April 2015 so not sure where it went, but usually we would respond within 24 hours.

Anyway you are able to renew from your account without any special links.

We have this guide to doing that:

https://theeventscalendar.com/knowledgebase/renewing-your-license/

Are you having issues beyond that? If so let me know and we can go from here.

Thanks

[Brian]

Oh you are using the old version still.

Event Tickets Plus is the new replacement for WooCommerce Tickets and has all the same features and new ones such as QR codes, User Meta, and Global Stock.

You have a license for that plugin too and going forward all updates are to Event Tickets Plus and WooCommerce Tickets while supported will no longer have new features.

We have this guide to moving to Event Tickets Plus:

https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Anyway using WooCommerce Tickets now that file is located here:

plugins/the-events-calendar/vendor/tickets/src/views/tickets/email.php

Still move it to the same spot in your theme.

Cheers

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here.

I am not clear exactly what is happening.

Where does the event disappear? From your event views or your custom script.

What is the timezone setup for your site in general?

Also, in your example does the LA Event never show or does it get hidden early?

If you can provide any links in a private reply that would help too.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

Currently we do not have a feature to do as you ask.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

It is not currently a feature, but it is being worked on for our 4.2 release. That is still a couple months away as we just started working on it.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

You want to grab this file here:

plugins/event-tickets/src/views/tickets/email.php

Move it to your theme here:

your-theme/tribe-events/tickets/email.php

Following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

Once there you can look to remove this coding:

<?php if ( ! empty( $start_date ) ): ?>

<span style="color:#0a0a0e !important"><?php echo $start_date; ?></span>

<?php endif; ?>

And that should take the date out.

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

The entire calendar is built to show upcoming events so we do not have features to do as you describe.

The quickest solution would be to just redirect the main event pages to the past event urls.

Beyond that it would involved a significant customization to change all the views to default to the past events.

That is something we can help answers some questions to help get started, but for the most part beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We do not have a feature to do as you describe.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

It could be possible with a customization, but as that involves the admin not sure how feasible it is. Create a Javascript function to check a field and limit the characters would be the best way to go. We are unfortunately, limited in supporting customizations, but I can try to answer a question or two about it.

Cheers

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have built in features to do as you ask.

You could create some custom coding to remove an event if it has a certain category from the main view.

Then only show it in the category view, for each Event Category the plugin uses the the main views of month, list, map, etc…

On a separate url.

For example if you have an event category of Lettuce the url is this:

yoursite.com/events/category/lettuce/

So that is one way to show only events from one category in the main views and you can link directly to any of those.

I do not have coding at hand to hide the categories and for the most part a customization like that is beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Our license system works per install of WordPress.

So if you have two installs of WordPress it does require two licenses.

We have a multisite license, but it $349.00

So it would be cheaper to just get the Business License, which has 3 sites.

The licenses are only needed for automatic updates since you are trying to create essentially the same site you could automatically update one site and always manually update the other.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and see what you mean.

Do you have any coding blocking the admin?

Also, to narrow down the issue please setup WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not able to reproduce the error on my test sites.

Is this a multisite installation?

Also, did you try changing themes and seeing if that helps.

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here, but I am limited in support customizations and might not be able to provide all the coding.

The comma is being put there by another method in the main class.

There is no way to change that without editing the core files, which means changes are lost on updates.

Instead I would in this file:

plugins/the-events-calendar/src/views/modules/meta/venue.php

After moved to your theme here:

your-theme/tribe-events/modules/meta/venue.php

Following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

And instead of this:

<?php echo tribe_get_full_address(); ?>

Use this to get the address the way you would like:

<?php
$venueId = tribe_get_venue_id();
echo tribe_get_address( $venueId );
echo '<br>' . tribe_get_city( $venueId );
?>

That would have to be changed in the list view template as well.

plugins/the-events-calendar/src/views/list/single-event.php

Cheers

[Brian]

This reply is private.

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