Ticket Quantity won't move from

[Janine]

I’ve seen that others are having the same issue too. When you click the arrows in the quantity input field, it doesn’t move from zero If you type a number (other than zero) into the quantity field, when you exit the field, it resets to zero. Any help?

I have a website due to launch in two days. If I could roll-back to a previous version of this plugin, I would, but as I only purchased it today, I don’t see v 4.0 in my account area.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

If you have unlimited stock there is a bug that prevents the quantity from going up.

We have a fix, but it is not out until next week.

I did update your account so you should have access to the older versions of the plugin.

So now you can download the older versions from your account here on theeventscalendar.com

Older versions of the core plugin here:
https://wordpress.org/plugins/the-events-calendar/developers/

Event Tickets here:
https://wordpress.org/plugins/event-tickets/developers/

Then follow these steps to manually update:

Manual Updates

That process does not delete nor change settings or events, but it is always a good idea to backup just in case.

You should have everything on 4.0.x (x being the latest version for each and they might not all match)

Please note the Global Stock is a 4.1 feature if you are using that.

Let me know if you have any follow up questions.

Thanks

[Janine]

Thanks for this, however, I need the Attendee information functionality from version 4.1, so rolling back won’t really help. I’ll have to wait for the update. Website will have to launch without tickets 🙁

• This reply was modified 10 years, 1 month ago by Janine.

[Brian]

This reply is private.

[Janine]

This reply is private.

[Brian]

Great glad it helps.

Let us know if anything else comes up and look for an official release next week.

Cheers

[Damien]

Any news on when this bug is going to be fixed? I’m having the same issue.

To try to correct it I set my stock at 5000 but I still can’t get that arrow to move from zero.

Other than that I love this plug-in and the new attendees functionality is amazing! Just need this to work for me though 🙂

Thanks in advance

[Brian]

Hi Damien,

We should have a fix out in the next couple days.

If you need further support please create your own ticket and we can help out.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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