[Brian]

Hi,

Thanks for purchasing Pro and sorry for the issues you are having.

Do you have you account you created when you purchased Pro? In the future can you please login and post support questions in the Pro Forum as this forum is for Pres Sales Questions.

For this time I can help out here, do you happen to have Jet Pack installed and using the visibility feature? There is a glitch causing the widgets to not display if that is the case.

Does the fix in this thread help if that is the case?

Jetpack's Widget Visibility broken by updating to ECP 3.9.1

Let me know and we can go from there.

Thanks

[Brian]

Hi Scott,

Thanks for the interest in the iCal importer. We are still working on it and not sure when it will be released.

Where did you see we mention it as a feature? That is incorrect and I would like to remove it.

I do know we list the exporter as a feature: iCal & Gcal Export

And on the Events Calendar Product Page there is a Import/Export section, but it lists the CSV Importer and then Export as iCal.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for the interest in the Filter Bar.

It maybe possible to embed the Filter Bar on other pages through a major customization, but it does not have that feature built in.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for your information it helped us narrow down the cause of the issue.

You are correct with the “Hide From Event Listing” causing the trash series issue, they is a fix for that in the snippet below.

There is another issues related to it and the updating of fields. It looks like your server is blocking it, but in the test cases I have run, trying to edit any field with a recurring event has the “Hide From Event Listing” checked cause the events to duplicate themselves with the changes saving in a new event in the series.

So if you have an Event with the title “Today’s Event on Feb 28th” and you edit the title to “Today’s Event at Noon n Feb 28th” it will duplicate that Event so there would be “Today’s Event on Feb 28th” and “Today’s Event at Noon on Feb 28th” both showing in the Event List for that series. This happens if you edit any field, not just the title

Unchecking the box does not help the issue, once the box has been checked and updated, edits will either duplicate or not work for the Recurring Events in that series.

Until we can figure this out the only way to avoid the problem is to create the recurring events without checking “Hide From Event Listing”. Then once you are sure you are done editing the series you can check the box. Once that happens though if you need to make an edit you will have to delete that recurring event and create a new one for the edits to go through.

Trash Series
We do have this code to help solve the issue of the Trash Series, you can add that to your theme’s function.php. I have tested it and it worked for me.

/*
* The Events Calendar 3.9.1 Fix Trash Series when Hide From Event Listings is checked in Recurring Events
*
*/
class RecTrashFix {
public function __construct() {
add_action( 'wp_trash_post', array( $this, 'add_query_action' ), 5 );
}

public function add_query_action( $post_id ) {
if ( ! tribe_is_recurring_event( $post_id ) || wp_get_post_parent_id( $post_id ) ) return;
add_action( 'tribe_events_pre_get_posts', array( $this, 'remove_posts_excl' ) );
}

public function remove_posts_excl( $query ) {
$query->set( 'post__not_in', array() );
}
}

new RecTrashFix;

Let me know if you have any questions.

This ticket has been added to our bug report so it will be updated directly, by one of us once we have some information regarding this.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

When you visited the Plugin Page of your site. What is the version of the Events Calendar and the Events Calendar Pro?

They should both be at 3.9.1 or 3.9 to work.

Also, are you using multisite?

Let me know and we can go from there.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them.

When you visited the Plugin Page of your site. What is the version of the Events Calendar and the Events Calendar Pro?

They should both be at 3.9.1 or 3.9 to work.

Also, are you using multisite?

Let me know and we can go from there.

Thanks

[Brian]

Ok looking into the Hide From Event Listing issue now.

[Brian]

Is this related to the previous posts?

I’m having an issue now wherein, in the events, I only want the first event for recurring events.

Not sure what context you are referring to.

Let me know and I can try to help out.

Thanks

[Brian]

Hi,

Sorry about the forum replies for some reason the SPAM filter was flagging them. I will look out for them to make sure I grab them.

Thanks for the information about the windows/iis server, if you are seeing the issues on the live server and MAMP that may not be the issue.

Trash Series on both Servers
So on both servers you are getting the same thing, when you trash the series they remain, but you get errors when you click edit all?

That happens when you have a default WordPress theme, with only the Events Calendar and the Event Calendar Pro Active and you then create a recurring event with just those three active as well?

If so, do you have any coding in the wp-config.php, htaccess or php.ini that might cause an issue?

Debug
Also, can you please turn on the WordPress Debug to see if we can get more information.

Please follow the steps in the WordPress Debug Codex in the Example wp-config.php for Debugging section:

http://codex.wordpress.org/Debugging_in_WordPress

Please place that coding and try creating a couple recurring events, editing the titles, and deleting the series.

Then, let me know what you find out and we can go from there.

Thanks

[Brian]

Hi,

I looked into this and it is true it only works with the traditional widget and not with the shortcode.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hello,

I can try to help you out here.

This is a list of all the capabilities:

edit_tribe_event
read_tribe_event
delete_tribe_event
delete_tribe_events
edit_tribe_events
edit_others_tribe_events
delete_others_tribe_events
publish_tribe_events
edit_published_tribe_events
delete_published_tribe_events
delete_private_tribe_events
edit_private_tribe_events
read_private_tribe_events

edit_tribe_venue
read_tribe_venue
delete_tribe_venue
delete_tribe_venues
edit_tribe_venues
edit_others_tribe_venues
delete_others_tribe_venues
publish_tribe_venues
edit_published_tribe_venues
delete_published_tribe_venues
delete_private_tribe_venues
edit_private_tribe_venues
read_private_tribe_venues

edit_tribe_organizer
read_tribe_organizer
delete_tribe_organizer
delete_tribe_organizers
edit_tribe_organizers
edit_others_tribe_organizers
delete_others_tribe_organizers
publish_tribe_organizers
edit_published_tribe_organizers
delete_published_tribe_organizers
delete_private_tribe_organizers
edit_private_tribe_organizers
read_private_tribe_organizers

Are you adding capabilities for all three custom post types?

Let me know and we can go from there.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

The ticking plugin really depends on the eCommerce system you like to use best as they all similar features.

However, none of them support recurring events and by that we mean you cannot create a recurring event and create tickets for each individual event at the same time. You can create your recurring events and then come back and edit each one to add tickets, but that will also break the series of events.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

Unfortunately, We do not have any booking features, nothing really comes close to it either.

I myself have used WooCommerce Booking and found it to work well and it sounds like it is more inline of what you are looking for.

Thanks

[Brian]

Not sure what the issue is.

If you cannot play around with that to get it to work you can try the other option to edit the template itself.

You can follow our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To move and edit this template in your theme:

wootickets\views\wootickets\tickets.php

There you can edit the word Tickets to what you would like it to be.

[Brian]

Hi Sharon,

Thanks for the interest in our plugins.

We would love to answer your questions, but do not have a phone number for support or sales.

We answer all support and sales questions through our forum.

So please ask away and we can answer your questions.

Thanks

[Author]

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